1 of 1 Incident Management Jobs in the Channel Islands

as the primary escalation point for unresolved IT issues within the Jersey location. Supports the global IT Service Delivery team in the implementation and observance of ITSM practices, including Incident, Service, Problem, and Change Management. Assists with aligning local IT operations to relevant standards such as ISO 27001 and ITIL v4. Coordinates with the broader IT team to ensure … years of experience providing user-facing, desk-side IT support Excellent command of English at a professional corporate level, including speaking, reading, and writing Strong understanding of business-facing incident management processes Previous experience in enterprise environments within the finance or banking sector is preferred Proficient in remote support and effective collaboration with team members across different regions … standard security best practices, including encryption, phishing prevention, and data loss protection Familiar with the administration and configuration of Microsoft Azure and Microsoft 365 environments Experienced with Mobile Device Management (MDM) solutions such as Intune or MobileIron Hands-on experience with backup software, with a preference for Commvault Proficient in printer installation, configuration, and ongoing management Strong expertise More ❯