1 to 25 of 480 Incident Management Jobs in the UK

Incident Management Analyst** (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is … enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift … leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively with senior executives. Evaluate the use More ❯

Jincident Management Analyst Daily Rate: £500 - £550 INSIDE IR35 via umbrella Contract Length: 12 months Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global … Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems … are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. Key Responsibilities: Incident Response: - React promptly to service failures based on business impact. - prioritise multiple high-priority incidents simultaneously. - Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication More ❯

the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the Role We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is … integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives. Salary Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits. What you'll be doing Support the Incident Management Lead throughout the full incident lifecycle, including coordination … of response efforts and maintaining detailed documentation. Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups. Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting. Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed More ❯

global basis, the resilience of operations has become a board level issue. Responsibilities You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

you fluent in English, analytic, flexible, energized by accelerated action, compliance and process improvement focused? Well, this may be the role for you. Position in the organization: The Major Incident Manager: Business Protection and Technology Assurance (BPTA) is a member of the ESI Incident Management Team (EIM) within ADP's Global Security Organization (GSO). RESPONSIBILITIES As … a Major Incident Manager, you will act as a single point of contact in the EIM team during a reported incident and will work with the following teams: business unit (BU) management and Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications and Privacy and Legal teams to drive and execute activities within the … framework of the major incident response process. You will need to work within the EIM framework and assist in making decisions based on established ADP policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs). The duties performed as More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team … playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for a Major Incident More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service … Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process … and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shuft Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) | Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process, ensuring incidents are logged … tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact incidents to technical More ❯

delivers logs, metrics, traces, and security monitoring — cutting costs by up to 70% while boosting efficiency. They are looking for a Lead SRE to own and elevate our Alerting & Incident Management platform . You’ll be the driving force behind reliability, customer satisfaction, and product excellence — ensuring smooth alert management, fewer engineering interruptions, and a best-in … class incident response experience. This role blends technical depth, customer impact, and product strategy — perfect for someone who thrives at the intersection of engineering, incident response, and product innovation. What You’ll Do Champion customer experience by speeding up alert resolution and reducing interruptions for engineers. Build solutions to common pain points, shaping roadmaps, documentation, and technical knowledge. … Develop benchmarking tools to improve performance, reliability, and scalability. Stay ahead of incident management trends to drive new workflows and product improvements. Mentor teams and lead with clear, impactful communication. What We’re Looking For 5+ years in software engineering, DevTools, or infrastructure. Strong expertise in incident management, alert routing, and large-scale orchestration. SaaS or More ❯

delivers logs, metrics, traces, and security monitoring — cutting costs by up to 70% while boosting efficiency. They are looking for a Lead SRE to own and elevate our Alerting & Incident Management platform . You’ll be the driving force behind reliability, customer satisfaction, and product excellence — ensuring smooth alert management, fewer engineering interruptions, and a best-in … class incident response experience. This role blends technical depth, customer impact, and product strategy — perfect for someone who thrives at the intersection of engineering, incident response, and product innovation. What You’ll Do Champion customer experience by speeding up alert resolution and reducing interruptions for engineers. Build solutions to common pain points, shaping roadmaps, documentation, and technical knowledge. … Develop benchmarking tools to improve performance, reliability, and scalability. Stay ahead of incident management trends to drive new workflows and product improvements. Mentor teams and lead with clear, impactful communication. What We’re Looking For 5+ years in software engineering, DevTools, or infrastructure. Strong expertise in incident management, alert routing, and large-scale orchestration. SaaS or More ❯

Cybersecurity Incident Response Specialist - CONTRACT OPPORTUNITY Remote with occasional trips to London (not expensed). £750.00 per day. 6 months. ASAP start, ASAP interviews. Right to work in the UK mandatory. The Cybersecurity Incident Response Specialist will be responsible for investigating, analysing and providing specialist expertise for the resolution of security incidents/attacks aimed at the client. … support Senior Analysts and Analysts in managing incidents and liaise with SOC engineers to ensure appropriate security measures, technologies and processes are in place to avoid reoccurrence of incidents. Incident detection: Demonstrate an ability to understand in detail how an incident has occurred without relying on alerts (e.g., reviewing logs and threat intelligence data). Support the Analyst … in prioritizing incidents for further analysis, response, or closure. Incident management: Provide specialist knowledge on specific types of attacks. Support Senior Analyst and Analyst in the management of an incident. Objectives: Provide specialist input for the management of incidents where it is required. Identify, analyse, mitigate cybersecurity incidents. Minimise the overall effects of any incident. Liaise More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯