2 of 2 Incident Management Jobs in Cheltenham

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯