2 of 2 Incident Management Jobs in Gloucestershire

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive IT strategy ...

Computer Driving Licence) or equivalent qualification. Good standard of education, including English and Mathematics. Strong Microsoft Office and keyboard skills. Experience using Service Desk, incident management or service request management tools. Excellent organisational and administrative skills. Strong verbal, written and telephone communication skills. Ability to build effective … relationships with stakeholders at all levels. Self-motivated with excellent prioritisation and workload management skills. Positive, enthusiastic approach with a strong customer service focus. Desirable Microsoft certifications or qualifications. Experience working with technical suppliers and third-party vendors. Knowledge of procurement processes and systems. Ability to travel to multiple ...