19 of 19 Incident Management Jobs in Gloucestershire

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/… platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

a seat at their operational or strategic table. You may need to work as part of a virtual leadership team with other suppliers. What you'll do Delivery Leadership Management Lead and manage the delivery of run and change services to deliver what we've promised our customer and our own organisation. Constantly drive us to do better for … that is relevant to the customer throughout the contract lifecycle. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks. Change Delivery Management It's likely that you'll have a role leading change for our customers. Sometimes this will be relatively simple in-life service change, sometimes in supporting out Group … Services colleagues it will be pulling the Computacenter organisation together to deliver more complex change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches. You'll use your contacts and insight to identify new ways in which Computacenter can add value to our customers. Business Management You'll work with the Snr Delivery More ❯

Experience of building and operating consumer-facing services Demonstrable experience as an infrastructure, operations or technical expert operating in the space between development and operations. Previous experience in cloud management, code and test, scaling, automation, source control, deployment, and back-up Experience using Azure DevOps, Octopus Deploy (or another CICD tool) to automate software releases to customers. Scripting experience … continuous improvement. You have a passion for DevOps and Platform as a Service. Understanding of security and compliance requirements related to platform infrastructure. Experience with observability practices and tooling, incident management processes and driving operational excellence. Diversity, Equity and Inclusion If you're excited about this role but your experience doesn't align perfectly, we encourage you to More ❯

integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port of call to diagnose and resolve problems, they need to be able to understand … DevOps engineer they need a high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate with legacy infrastructure. DevOps engineers More ❯

and vulnerabilities, ensuring that findings are managed appropriately and remediated according to agreed timescales. Assisting in the creation, testing, and implementation of response and recovery plans in support of incident management threat modelling. Researching and investigating attack techniques and recommending ways to defend against them. Supporting the Security function in all aspects of Security operations and management More ❯

Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access … their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The IT Support Field Technician … the Level 2 Support Analysts. Under direction of the Level 2 Support Analysts and Senior Analysts: o Administer the public cloud systems, applications, and security. o Administer VOIP, building management, and print management systems. o Administer safeguarding and content filtering solutions. IT Operations The IT Support Field Technician will: Comply with the internal IT services policies, processes, and More ❯

to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes are in place to enforce IT controls, such as access management, recoverability testing, and compliance requirements. We are a cloud first organisation and make extensive use of SaaS, IaaS, PaaS solutions. You'll be staying ahead of key developments and … continuously committing to improvements through automation and performance tuning methods. What you'll be doing: Provide expert-level support to customers using the SJP Data Platform technologies Incident resolution for the platform Proactive monitoring and maintenance to ensure high level of operational resilience. Application of SJP's IT policies and IT controls for the platform technologies Carry out technical … and/or Matillion platforms including performance tuning, automation, security & procedures Experience working within a cloud first environment handling data platforms such as SaaS IaaS & PaaS Demonstrable experience of incident management, diagnosis and resolving complex issues related to data integration, transformation and storage within Snowflake and/or Matillion. Ability to collaborate with internal teams, external providers, architects More ❯

support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil . Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads . Multiple Locations Early Career Full time Discover where this job fits at Accenture Cloud computing jobs: Accelerate change Join our cloud More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

to support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil. Follow documented runbooks and procedures for high-priority incident management for potential. UK critical workloads, and identify areas for runbook improvement. Provide mentoring to junior engineers and supporting a culture of team skills growth. The following skills More ❯

edge air-gapped cloud technology to support users with questions. Supporting internal reviews to identify opportunities for continuous improvement and reducing toil. Following runbooks and procedures for high-priority incident management. Supporting UK critical workloads and identifying areas for runbook improvement. Mentoring junior engineers and fostering team skills growth. Discover where this job fits at Accenture Cloud computing jobs More ❯

incoming client data feeds from external providers. They ensure timely and accurate loading of this data into the core data and other downstream systems. The team also oversees release management into the production environment for systems under their stewardship. Many Data Operations processes are highly reactive, and the team operates in a fast-paced setting, often focused on incident … as well as our application and data support teams. Who we're looking for: We're looking for a data enthusiast with the ability to write SQL and perform incident management requests. This role will allow the successful candidate to develop their data skills and engage with stakeholders across the business. Essential Criteria Good understanding of SQL with … the ability to write queries, also willing to improve skills in this area. Ability to perform incident management and engage with all levels of stakeholders Capable in managing and engaging with external and internal stakeholders and understanding their requirements. An ability to describe complex technical scenarios to a variety of audiences including non-technical. Desirable Criteria Experience with More ❯

therefore improving overall application performance and availability. Perform systems administration activities to ensure the smooth operation of applications across multiple platforms Coordinate and communicate with impacted stakeholders as per incident management process. Demonstrate ownership of events and incidents through to restoration Perform daily shift handovers to peers and management across multiple geographies. Support maintenance activities which impact More ❯

support users with how-to questions. Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil . Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads . show more show less Qualifications The following skills and experience are essential for this role: Experience in working with computer systems More ❯

implement and maintain the firm's resilience risk policy and Process Risk & Control (PRC) taxonomy. Provide second-line oversight of technology, data, cyber, physical security, third-party, change, and incident management risks. Lead the integration of resilience risks into BAU and change programme risk registers. Oversee KRIs and provide senior management and Board-level reporting on resilience … and represent SJP in external regulatory and industry discussions. Who we're looking for: We're seeking an experienced and strategic resilience leader who brings deep expertise in risk management and has a proactive, digital-first mindset. You'll be adept at collaborating across functions, influencing at senior levels, and embedding best practices in a highly regulated, complex environment. … high-performing teams. Excellent stakeholder engagement and communication skills at executive and Board levels. Desirable: Experience with intragroup governance structures and regulatory reporting. Knowledge of the wealth or investment management sector. Experience participating in external regulatory reviews or industry working groups. More ❯

Risk team that provides expert risk assessments, analysis and advice to clients within the Defence Sector. Day-to-day, you'll be a key stakeholder in the Security Risk Management process, working closely with our clients to identify and respond to cyber threats and security risks. Your responsibilities will include: Leading cyber security consultancy with key customers at a … Monitoring and reporting on system security requirements and vulnerabilities, escalating unresolved vulnerabilities when appropriate Managing the effective coordination of all security-related activities, including but not limited to, queries, incident management, document reviews and testing Modelling Cyber security risks using established and novel frameworks Essential experience of the Principal Cyber Security Consultant: In-depth knowledge of MoD Security … compelling cases and oversee creation of cyber security strategies in business and operational contexts Comprehensive knowledge of UK Defence deployed network architectures with an understanding of proactive security risk management Essential qualifications for the Principal Cyber Security Consultant: We value difference and we don't have a fixed idea when it comes to background or education, provided you can More ❯