1 of 1 Incident Management Jobs in Cornwall

requirements are met. Project Involvement: Act as Technical Lead in product or project delivery, producing low-level designs and translating architectural designs into operations. Incident Management: Act as third-line support for incidents, problems, and changes to solutions and services. Service Improvement: Provide expert technical consultancy and assistance … meet business requirements. Customer Focus: Maintain a high level of customer service, dealing with complex complaints and using empathy to satisfy customer demands. Change Management: Experience in managing changes to service and configuration items, managing supplier change, ensuring compliance and effective control. Competencies: Working Together: Deliver exceptional customer service … packaging Windows client applications in an enterprise environment. What tools and technologies have you used? Describe an example where you have investigated a technical incident and used a logical process to identify and fix the underlying cause. How did you maintain customer satisfaction while you worked on the issue More ❯