21 of 21 Incident Management Jobs in Northern Ireland

by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB … communication of support or project issues, including timely escalation to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs Administration and management of SharePoint Online Administration and management of Active Directory on-premises and Entra ID Providing server and desktop support as part of a dedicated IT support team at … desktop support to all KX staff, both local and remote Logging and resolving incidents and faults, working with colleagues and third-party suppliers (using JIRA Service Desk) Providing monthly incident management reports Administering Microsoft Office 365 Tenant Managing Azure and on-premises Active Directory Managing KX internal telephone systems Providing technical guidance to team members as needed Procurement More ❯

Scrum of Scrums. Work with the local Regional Head of Engineering to evolve the delivery framework and identify opportunities to evolve systems towards target state architecture. Communicate to senior management and stakeholders articulating technical challenges, issues, opportunities/value from investing in technology. Communicate with the wider technology teams to coordinate interdependencies, resolve issues, and share knowledge. Communicate with … and engineering excellence. Work with recruitment teams and 3rd parties to ensure the Agile teams have a full complement of skills and are cross-functional. Proactively work with Production Management to improve production stability and take part in incident management to ensure Production defects are rectified based on their criticality and severity. Guide and support the team … JavaScript/TypeScript with React, and low latency event driven architectures. Experience of a general-purpose scripting language (such as Python, Perl, Ruby) and SQL. Experience of Application Lifecycle Management Tools and technologies such as Source Code Management; git, DevSecOps platforms; GitLab, TeamCity. Perform meta/code reviews. Experience of OO design principals such SOLID/DRY/ More ❯

career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services … Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and … solutions from a tooling catalogue. What we’ll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and verbal More ❯

career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services … Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and … solutions from a tooling catalogue. What we'll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of Problem Management Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and verbal More ❯

market data solutions. Responsibilities Monitor production systems and infrastructure, ensuring uptime and performance metrics are met Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact Manage incident response, including escalation, root cause analysis, and post-mortem reporting Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes Analyze system logs … monitoring role Strong technical skills in Linux/Unix environments, with experience in troubleshooting and debugging Hands-on experience with monitoring tools (e.g. ITRS, Nagios, Zenoss, Prometheus, Grafana) and incident management platforms Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks Excellent problem-solving and analytical skills, with the ability to work under pressure in a More ❯

is required to help manage the suite of complex/Franchise Critical Global and regional applications in EMEA Time Zone, perform project work, oversee Change & Release implementations and Team Management for Global Payments Applications. The candidate must have strong motivation to drive, lead and be successful in their endeavors, great teamwork and team building skills will be a key … technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels. The successful candidate should be able to implement and follow strategic management direction, committed to work with Flexibility to manage the weekend Change & Release implementations, and work on strategic projects assigned within the Global Payments Applications. What you’ll do: The … and cost optimization Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone. Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively. Managing Multiple Applications Establishing ITIL best practices Processes and Procedures. Ability to Manage Change and Release implementation, Review and sign More ❯

role, you will provide a wide range of support to our customer groups. The successful candidate will play a key role in the success of the organization by leading incident management, creating and following business processes while motivating and leading a team of high performing service desk professionals. In this critical role, the successful candidate will be an … ensure they have the right skills, meet the expectations and improve user experience. Supervise the recording, triaging and classification of Incidents & Service Requests to ensure that Wolfspeed IT Service Management processes are adhered to. Proficient in Service Now and using Service Now platform to oversee the handling of the requests & incidents or all requests and incidents by L1 team. … to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to leadership. Produce and contribute to the development of IT service management KPIs. Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Work towards improving Service Level Agreements More ❯

Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am … requests via telephone, email, self-service, and walk-ups within Service Level Agreements (SLAs). Manage the Service Desk Queue actively. Correctly categorize, update, and assign incidents. Invoke Major Incident Management process promptly for high-priority incidents. Manage VIP incidents and requests. Identify and implement service improvements for the Service Desk. Maintain and populate the Service Desk knowledge … s core values and competencies. Experience in a customer support role within a medium to large organization, with technical support responsibilities. Strong customer service and communication skills. Experience in incident impact analysis. Analytical mindset and problem-solving abilities. Flexible approach and positive attitude towards work. Team player. Seniority level Entry level Employment type Part-time Job function Information Technology More ❯

Infrastructure Design & Implementation: Architect, design, and implement robust, secure, and scalable infrastructure on GCP using Terraform. Platform Reliability & Automation: Enhance system reliability and uptime through automation, monitoring, and proactive incident response. Develop CI/CD pipelines, automated testing, and disaster recovery strategies. Container & Orchestration Management: Manage container orchestration using Kubernetes (GKE) and deploy containerized applications with a focus … processes. Programming & Scripting: Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre More ❯

ITIL principles within and beyond the IT Department, ensuring adherence to ITIL industry standards. Taking a lead role in the development, maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT … developing information advisories and reports. Your Profile: At least two years of relevant experience within the last four years working in an IT Service Desk environment Demonstrated experience in: Incident Management. Service Request Management. SLA Management. IT Service Reporting. Experience managing a team, including planning, prioritising, and resource management in a collaborative team environment. Strong troubleshooting skills. Proven More ❯

on quality, performance, and agility Partner with Product Owners, Scrum Masters, and other stakeholders to unblock teams and ensure delivery Champion software best practices, DevSecOps, and continuous improvement Support incident management and ensure production stability Communicate effectively with senior leadership on technical strategy and risks Play an active role in hiring, mentoring, and upskilling engineering talent Technical Environment More ❯

security, and project teams to deliver scalable and secure solutions. Oversee cloud infrastructure (primarily AWS) to ensure cost-effectiveness, performance, and reliability. Drive continuous improvement across deployment, monitoring, and incident response workflows. Provide technical direction on modern DevOps practices, tools, and frameworks. Ensure compliance with security standards and assist with audits and incident management. Evaluate and implement tools More ❯

The role will focus on protecting the organization from data loss or theft. Key responsibilities include: Developing and administering DLP policies Analyzing and triaging DLP violations Participating in cyber incident response with a DLP focus Collaborating with Security Operations and Engineering teams on DLP strategy Reporting on DLP incidents Developing firm-wide DLP strategy Utilizing DLP tools such as … Microsoft Purview regularly Candidate requirements: Experience in a DLP-specific or cybersecurity role with a strong DLP focus Hands-on experience with DLP policies, incident management, data protection, and reporting Experience with Microsoft Purview, M365, and Proofpoint technologies Practical experience with End-User Behaviour Analytics (EUBA) and Insider Risk Management Good overall understanding of cyber and information More ❯

IT tools and services provided by the current supplier. A key aspect of your role will be to assess the service we are receiving, contributing to the tracking and management of service performance in partnership with them. You will also work alongside the current supplier's IT team as they implement a new SAP S/4HANA system. Critically … future SAP solution owned by Airbus . This requires a strategic mindset, the ability to see the big picture, and a proactive approach to long-term planning. Service Performance Management (Transition Period): During the transition, you will assess the IT services received from the existing supplier and contribute to the tracking and management of their service performance in … and production) within the SAP environment. Proactively monitor system health, performance, and stability. HANA Landscape Administration: Administer and monitor the SAP HANA landscape, ensuring optimal performance and availability. Change Management & Transport: Coordinate and manage end-to-end change management and transport processes within the SAP landscape, ensuring adherence to structured approaches that minimize risk. Incident Management More ❯

compliance, privacy, and data security for Wellington IT and its Credit Union clients. Working closely with the Compliance Manager, the role involves cross-functional collaboration, customer engagement, and driving incident management. The ideal candidate will bring a strong ethical mindset, proactively identify risks, and help strengthen the organisation's risk maturity through challenge, analysis, and continuous improvement. Strong organisational … role requires an eagerness to take initiative in identifying compliance, data privacy and data security risks in the business. The role also requires the successful candidate to drive an incident management strategy within the business to ensure there is a continued proactive and efficient approach to incident escalation, and the subsequent resolution and trend analysis evaluation, upon … conclusion. The responsibilities will be supported by excellent organisational and communication skills and a keen eye for detail. Key Responsibilities (Including, but not limited to): Internal Governance, Control & Incident Management Challenge in-house processes to ensure effective risk management outlook is in place Review of internal core banking system and supporting infrastructure to ensure regulatory requirements/ More ❯

order to be suitable, you will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience in End-User Behaviour Analytics (EUBA) and Insider Risk Management A good More ❯

complex network issues and provide guidance as needed. Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures for incident management, service restoration and documentation. Produce initial/interim root cause analysis documentation for both internal and external use. Participate in on-call weekend shifts on a rotational More ❯

to the end-user with minimal disruptions. Gain experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker. Gain experience with documenting Incident tickets from inception through closure in an enterprise incident management system such as ServiceNow. Gain experience with Microsoft SCCM/MECM. More ❯

Security Consultant on behalf of our client, a global provider of cyber security solutions. This position offers the opportunity to join a team that delivers expert consultancy, network monitoring, incident management, and comprehensive cyber advisory services. Role Overview: The Cyber Security Consultant will play a critical role in delivering consultancy services that include governance, risk, compliance, network monitoring … and incident management. The successful candidate will provide strategic advice, lead assessments, and support the development of tailored incident response plans. Key Responsibilities: Offer strategic guidance to clients to enhance their security frameworks. Conduct cyber maturity assessments using established industry standards. Engage in technical incident response planning and coordination. Lead and participate in meetings, presenting security findings … and recommendations. Develop and maintain comprehensive incident response strategies and playbooks. Stay informed of evolving cyber threats, vulnerabilities, and industry trends. Support client onboarding processes and provide up-to-date security advisory services. Essential Skills and Experience: Minimum of 2 years of experience in the cyber security field. Solid understanding of cybersecurity principles and best practices. Proficiency with frameworks More ❯

a solely hands-on technical role, nor in a pure governance and risk role, more a bridge between the two. The core of the role will be technical assessment, incident management and reporting. What's in it for you? 45-50k pa Holiday pay (up to 37 days pa) High Pension contribution Hybrid working - various sites across … IT Security Manager Support ICT Security and Governance in related projects/initiatives, producing various pieces of work as required e.g. guidance, processes, training. Support the day-to-day management of requests for information in relation to ICT Security and Governance. Assist the Security and Governance Team Leader to provide advice and practical assistance on ICT security risks and More ❯

who are seeking a talented Application Support Analyst to join their expanding IT operations team. This is a full-time permanent role focused on delivering high-quality application support, incident management, and cloud-based solutions across a dynamic technical environment. This is a hybrid role based in Belfast, offering flexibility and strong career progression opportunities. Key Responsibilities: Provide … quality assurance, and performance monitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in SQL Server Management Familiarity with Cloud would be benefical Exposure to SOAP protocols, Postman testing, and command-line would also be benefical Excellent communication skills with a customer-focused approach What you More ❯