2 of 2 Incident Management Jobs in County Armagh

Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am … requests via telephone, email, self-service, and walk-ups within Service Level Agreements (SLAs). Manage the Service Desk Queue actively. Correctly categorize, update, and assign incidents. Invoke Major Incident Management process promptly for high-priority incidents. Manage VIP incidents and requests. Identify and implement service improvements for the Service Desk. Maintain and populate the Service Desk knowledge … s core values and competencies. Experience in a customer support role within a medium to large organization, with technical support responsibilities. Strong customer service and communication skills. Experience in incident impact analysis. Analytical mindset and problem-solving abilities. Flexible approach and positive attitude towards work. Team player. Seniority level Entry level Employment type Part-time Job function Information Technology More ❯

security, and project teams to deliver scalable and secure solutions. Oversee cloud infrastructure (primarily AWS) to ensure cost-effectiveness, performance, and reliability. Drive continuous improvement across deployment, monitoring, and incident response workflows. Provide technical direction on modern DevOps practices, tools, and frameworks. Ensure compliance with security standards and assist with audits and incident management. Evaluate and implement tools More ❯