3 of 3 Incident Management Jobs in Crewe

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...

will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include: Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users. Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure ...