2nd Line IT Support Engineer
- Hiring Organisation
- AWD online
- Location
- East London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 per annum
make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat Escalation Handling: Take ownership of complex issues … Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support ...