1 to 25 of 78 Incident Management Jobs in London

Incident Manager – IT Service & Operational Resilience - Insurance Engagement: Permanent (Immediate Start) Location: London (Hybrid) Client Industry: Insurance Company: Albany Beck About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative … organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview We are looking for an experienced Incident Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This ...

Major Incident Manager/Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution ...

Postgresql , Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape Responsibilities will be :- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/client approved ticketing platform. Partner with the client to update … relating to cases and/or applications in scope. Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request. Problem Management: Track, record, and process recurring tickets. Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will be prioritized ...

focus on delivering their business goals instead of the underlying infrastructure. Wy we need this role We are seeking a dynamic and motivated Vulnerability Management Lead to join our rapidly growing program. The ideal candidate will blend cybersecurity expertise with technical analytical skills to support diverse operational needs. … Vulnerability Management Lead will play a crucial role in tracking and managing the identification, assessment, and remediation of security vulnerabilities across the organizations infrastructure and monitoring and reporting on vulnerability and other security compliance status. The role requires collaboration with various partners to ensure that vulnerability assessments and emerging ...

compliance, and customer experience, this is it. What You’ll Own Run-the-Bank & Operational Excellence Manage daily payment operations and platform health Lead incident management, bug triage, and root cause analysis Proactively identify risks, ensure robust controls, and drive continuous improvement Technical Collaboration Translate business needs into … stories Work closely with engineering, operations, compliance, finance, legal, and risk teams Participate in agile ceremonies: stand-ups, sprint planning, backlog refinement Payments Product Management Support and evolve UK payment products (FPS, Bacs, Confirmation of Payee) Ensure products deliver customer value, remain resilient, and comply with regulations Own performance ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Incident Management or Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. Skills Experience in incident management ...

patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer …/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10) • Handling end users' incidents and IMAC requests using Service NOW ticketing tool • Performing Hardware/Software installation (understanding of deployment tools like SCCM ...

Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation … maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control Management: Manage internal and external access requests. Conduct ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

delivery, IT operations, or a similar role Skills required: .NET, SQL Preferrable experience in working with Subscribe, a PAS System (Policy Administrative System). Incident/Service Request/Problem/Change Management Release Management Good understanding on AMS metrics like SLA/MTTA/MTTR Take … ownership of Major and High Priority (P1/P2) incidents from identification through resolution and closure. Lead Real Time incident bridges (technical and management) involving multiple support teams, vendors, and stakeholders. Ensure timely communication and updates to stakeholders and leadership during major incidents. Coordinate with technical teams ...

critical underwriting and claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor and service management, requiring confidence in incident investigation, release coordination, and system stability rather than purely process-driven ITSM. You will work closely with internal stakeholders … application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases and fixes, working with vendors ...

grow your career, give back to your community and make a real impact. Job Overview The Emerging Payments EMEA Regional Lead is accountable for management of Emerging Payments Production Services, part of the wider Payments Services. You will lead and direct a team of professionals … design and infrastructure. Service Level Enhancement: Continuously improve the service level provided by the team to our end-users, maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices. Application Governance: Define and implement robust application on-boarding guidelines and standards to ensure consistent ...

assure security across a federated supplier ecosystem. Key Responsibilities: Act as the single point of governance and accountability for SIAM oversight of supplier security management activities, ensuring alignment with organizational security policies Coordinate and manage relationships with customer stakeholders as well as supplier representatives to ensure positive working relationships … governance and oversight information for suppliers into the overall SIAM team and service Coordinate and oversee the delivery of supplier level security controls, risk management, and assurance activities across the SIAM supplier ecosystem Oversee and govern Integration of customer security requirements into end-to-end service design, transition ...

Lead IT Systems Administrator, you'll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You'll lead a small SysAdmin team and work closely with Engineering and SRE. What … Atlassian Cloud/Jira Service Management (workflows, rules, automations) Design and improve incident management + alerting processes in JSM Automate joiner/mover/leaver workflows ( JSM + Entra ID ) Build automated access audits, reviews, and recertification Create reporting/dashboards for CIO + Board Drive improvements ...

detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage … runbooks, and knowledge base articles. •Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. •Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. •Mentor L1.5 Engineers to support skill development and knowledge sharing. •Participate in on-call schedules as required. ...

career development. Key accountabilities of the role Support of a range of critical applications running on a common platform. Monitoring of queues in incident management systems. Initial issue determination and some remediation actions. Contribution to the development and deployment of enhancements and patches. Key skills and experience Logical … thinking with methodical actions. Excellent written and verbal communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support ...

risks with the onshore and offshore team and business Provide front line technical support to end-users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues Prioritise competing demands and obtain buy-in from stakeholders Delivery … value and are deeply rooted in Agile, Lean, and continuous delivery principles Develop and implement procedures to improve communication, team engagement, and coordination around incident management and to reduce the business impact. The Person: Understanding of end to end processes in the physical commodity, trading, or similar (financial ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

Security Lead - Incident Response & Threat Management 4 Months Contract £400 to £500 a day Inside IR35 Remote working *Active Security Clearance is Needed* A well-established consultancy firm is urgently looking for an experienced Security Lead with a strong background in Incident Response and Threat Management … high-profile client. This role requires a professional with active SC Clearance and a deep understanding of SecOps analyst support. Core Responsibilities Incident Management: Directing the full incident response lifecycle, including the triage, investigation, and total resolution of security events. Threat Intelligence: Utilising Recorded Future, OpenCTI ...

risks Drive continuous improvement and identify opportunities to leverage technology for operational excellence What we're looking for: 7+ years in IT business relationship management, project management, or business analysis – ideally in a regional or multinational environment Proven ability to align IT initiatives with business priorities and deliver … measurable results Experience in IT demand management, budgeting, and investment planning Strong background in IT service delivery, governance, and stakeholder management Comfortable working in matrix organisations and coordinating across global and regional teams Solid understanding of IT governance, ITIL, and project management methodologies Knowledge of business process ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

safety, and welfare of employees, contractors, and visitors by developing and maintaining a positive safety culture, managing the ISO 45001 occupational health and safety management system, and ensuring full compliance with all UK health and safety legislation. This role is critical to maintaining operational resilience, minimising risk, and supporting … wellbeing of the business teams Key Responsibilities 1. Policy, Compliance & Governance Maintain and continuously improve H&S policies, procedures, and management systems in line with ISO 45001, legal obligations (e.g., HASAWA 1974), and industry best practices Ensure policies are communicated, implemented, and consistently followed across all business units ...

issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within …/downstream IT teams and vendors to escalate and resolve critical incidents. Maintain and update support documentation, knowledge bases, and runbooks. Participate in environment management (refreshes, patching, configuration) as required for support continuity. Support release management by validating and testing new Murex releases or patches from a support ...

Azure DevOps Engineer | London | Hybrid 3 days | Permanent | Investment management client Role Overview: Manage and support Azure cloud platform operations with a focus on Infrastructure as Code, network operations, and identity management whilst ensuring platform reliability, security, and performance across Azure environments. Key Characteristics: Azure Platform Operations - Extensive … Files, Disks), Azure SQL Database, App Services, Azure Functions, and container services (ACI, AKS). Proficient in Azure Monitor, Log Analytics, Application Insights, cost management and optimisation, resource tagging strategies, and maintaining platform availability through proactive monitoring and incident response. Infrastructure as Code (Terraform) - Strong working knowledge ...