1 to 25 of 981 Incident Management Jobs in London

Product Quality and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities More ❯

Product Reliability and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities More ❯

We’re looking for a Senior Incident Response Manager to join our cyber-security team in Reading, UK or Schiphol, NL In this fantastic opportunity, you will work at the forefront of cyber defence operations, delivering Group Security’s and Liberty Global’s wider mission through helping to reduce … and Joint Ventures. You will provide the Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure root cause analysis is performed to support improvement of our controls. You will lead the Cyber Emergency … Response Team responsible for ensuring the delivery of the cyber incident response (CIR) life cycle for serious cyber incidents by ensuring that the relevant parts of the business and partners are engaged and activated to undertake the actions needed to reduce impact on our business. When not responding to More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and … effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards … to continuously improving People, Processes and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident More ❯

Social network you want to login/join with: Major Incident Manager 254107, united kingdom col-narrow-left Client: Littlefish Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 8bab514f81cb Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Come and … from you. The role and what you’ll be getting up to on a day to day basis: Littlefish is looking for a Major Incident Manager to join our Service Management Office As the Major Incident Manager, you will report into the Major Incident Management Lead and be responsible for the management, resolution, and fulfilment of all Major Incidents, across ALL organisations in scope of the process. This will include internal, third party and client resolver groups. Your main duties will include: Facilitating and leading Major Incident technical and managerial conference calls. More ❯

creating strong, trusted relationships with the customer’s key contacts as well as creating good, structured communication channels with these same contacts within the incident management function. As well as building this customer relationship, you will also be key in supporting our service and operational incident management … role but gives the selected candidate the opportunity to create and develop a relationship that drives increased customer satisfaction and operational excellence through our incident management process to deliver the contracted services efficiently and effectively. Occasional travel may be required to customer key sites. Key Accountabilities You will … of contact for the customer. You will be accountable for building up the relationship with the customer and being the point of contact anything incident related. Ensure that Incident Management processes are followed in line with the customer contract, ensuring you work with internal teams where this More ❯

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. … In addition, the Incident & Problem Manager will be responsible for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management process alongside key stakeholder communication and third-party escalations. The successful candidate is also responsible for leading the root cause analysis and accompanying report to completion within contractual SLAs following a major incident and subsequent service restoration. In this role, the ability to build strong relationships More ❯

Incident Management and Service Continuity Technical Specialist Department - Technology, Resilience and Cyber Department (TRC) Division - Supervision, Policy and Competition (SPC) Salary - National (Edinburgh and Leeds) ranging from £72,100 to £117,100 and London £79,300 to £128,800 pro rata (salary offered will be based on skills … are excited to offer an opportunity for a skilled professional to provide technical and strategic expertise in shaping the FCA’s approach to operational incident response and service continuity within regulated firms. This role will build on recent developments and policies, contributing to future strategies within the Technology, Resilience … firms enhance operational resilience and adapt to evolving regulatory expectations. What will you be doing? Act as the FCA’s lead expert on operational incident response and business continuity in regulated firms, shaping best practices and future developments in the field Support colleagues within the FCA to minimise the More ❯

unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Incident Response team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is … the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to … and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is highly skilled in incident troubleshooting, program management More ❯

Incident Resolution Manager - Wealth Manager Incident Resolution Manager - Wealth Manager Direct message the job poster from Broadgate Helping organisations build teams across - Enterprise risk, Operational Risk, Operational Resilience A leading UK wealth management firm is seeking a highly skilled and experienced Incident Resolution Lead to join … to be in the office three days a week, with the flexibility to work from home on the other two days. Role Overview: The Incident Resolution Lead will play a crucial role in ensuring disruptions to business operations within the front office are efficiently identified, documented, and resolved. This … Stakeholder Communication: Work closely with internal teams and stakeholders to manage and resolve incidents, providing regular updates and escalating when necessary. Follow and enforce incident management procedures, ensuring compliance with internal policies and external standards. Root Cause Analysis & Process Improvement: Conduct post-incident reviews to identify root More ❯

Bilingual Incident Management Engineer (E2M) - English & Japanese speaking, Incident Detection and Response Job ID: AWS EMEA SARL (UK Branch) Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe … products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (E2M) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale … customer impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen More ❯

our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Location: London Job Title: Incident Manager - Barclays JOC To aid in the protection of Barclays operations through the reduction in the number of preventable incidents and to reduce incident impact through improvement of incident mitigation measures. The Incident Manager will be based within the Joint Operations Centre (JOC) in London and manage the ISS operational teams response to an Operational Facilities Incident which could potentially impact on Barclays through financial, regulatory or reputational damage. Main … purpose of the position : Working with a leading Global Bank we are changing the way we manage and report Incidents. As the ISS Incident Manager you will be part of a team of 4 working a 24/7 365 shift. Reporting to the Incident Management Team More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Job Summary Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as … Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments. Collaborate with cross-functional teams, define incident management strategies, and ensure the resilience and scalability of integration platforms that support company's mission. Key Responsibilities Program Leadership: Lead the Major … Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents. Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS. Incident Management: Act as the escalation More ❯

Business Continuity Management Advisor - Capital Markets Join to apply for the Business Continuity Management Advisor - Capital Markets role at RBC Business Continuity Management Advisor - Capital Markets Join to apply for the Business Continuity Management Advisor - Capital Markets role at RBC Job Summary Develops business continuity and … complete knowledge, skills, and practices to perform assignments. Job Description What is the opportunity? To be accountable for the leadership of the Business Continuity Management (BCM) function within an RBC business line &/or region. Ensures Business Lines meet the maximum level of preparedness, conforming to RBC policy, regulatory … compliance imperatives and industry standards for Incident Management, Crisis Management, Business Continuity Planning (BCP), Disaster Recovery Planning and Operational Resilience. Acts as a senior professional advisor to Group Heads and business line heads to this end. Supporting the BCM Coordinators with the identification of critical processes and More ❯

implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the … processes . Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention … across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management More ❯

is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Overview Job Description IT Service Manager (Incident, Major Incident, Problem) Grade: 4 Reporting to: Head of IT Service Management Location: Hybrid/London About us IQUW is a speciality … the most difficult insurance risks, helping build products to meet their customer's needs. The role We are seeking a proactive and experienced Major Incident and Problem Manager to take ownership of our Major Incident and Problem Management processes. This role is critical in reducing operational disruption … IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and More ❯

Responsibilities Team Intro The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting … and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. This position requires the ability to work well under pressure, act quickly, bring the right people to the table, and understand processes to analyze situations accurately. USDS Resiliency Operations Center is … responsible for Incident Management, Crisis Management, Business Continuity, Disaster Recovery alignment, and proactive Readiness and Preparedness programming for US Operations for Tiktok. Responsibilities - Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary. - Communicate incident More ❯

incidents across the organisation, ensuring that service disruptions are minimalised, and business operations continue seamlessly. This role is not only responsible for leading the incident process, ensuring adherence to Service Level Agreements and managing key business and IT stakeholders, but also modernising our incident detection strategies and improvements … cross-functionally with product owners, technical teams, business stakeholders and vendors to facilitate timely resolution and route cause analysis, along with problem and trend management helping set priorities and roadmaps in conjunction with IT Product teams. The role requires a strong focus on collaboration, process improvements and proactive incident and problem management to ensure the overall reliability and performance of IT services. They will lead by example and promote best practises and procedures, as well as having technical knowledge across Windows operating system, CLOUD and On-Prem infrastructure, enterprise applications, and network components. Duties/Responsibilities Provide More ❯

As a member of the Infrastructure Platforms Major Incident Management team, you will collaborate with Line of Business partners in our Global Incident Command Center. You will lead incident recovery bridges, providing command and control of the call, engaging technical and business teams to drive resolution … Lead the resolution of critical Priority 1 technology incidents and support major events. Deliver executive communications to a global audience, providing accurate and timely incident details and impacts to our stakeholders. Execute policies and procedures that ensure operational stability and availability. Assist in the monitoring of production environments for … anomalies and address issues utilizing standard observability tools. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident identification to service restoration. Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full More ❯

a recovery time objective. Applies complete knowledge, skills, and practices to perform assignments. Job Description What is the opportunity? The role of Business Continuity Management Advisor is accountable for the leadership of the Business Continuity Management (BCM) function within an RBC business line &/or region. Ensure Business … Lines meet the maximum level of preparedness, conforming to RBC policy, regulatory compliance imperatives and industry standards for Incident Management, Crisis Management, Business Continuity Planning (BCP), Disaster Recovery Planning and Operational Resilience. This role acts as a senior professional advisor to Group Heads and business line heads … as well as to facilitate creation of the high-level recovery strategies and tactical plans. Providing platform support and co-ordination with disruptive events & Incident Management capability. In tandem with business unit Executive and Senior Management, ensures operational risks relating to Business Continuity is identified and mitigated. More ❯

Work Permit Required: Only candidates with a valid work permit for the UK will be considered. We are currently seeking an experienced Incident Management Expert to join our client’s team in London . If you are a technical support professional with a strong background in troubleshooting, managing … incidents, and supporting both Mac and Windows systems, we want to hear from you! Job Title: Incident Management Expert Location: London, UK Key Responsibilities: Technical Support & Troubleshooting: Diagnose and resolve hardware and software issues on Mac & Windows devices. Optimize system performance by resolving slow machine, memory, and system … Understand and manage DHCP , VLAN , and SMB protocols in cross-platform environments. Configure and troubleshoot file sharing between Mac and Windows systems. Hardware Maintenance & Management: Diagnose and replace faulty hardware components. Manage hardware assets, including the decommissioning of old hardware in compliance with company policies. Ensure proper backup and More ❯

products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation and Event Management (ES2) team is part of the broader AWS Support organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale … customer impacting events. ES2's purpose is to drive operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen … desire to learn more and do more with AWS. ABOUT THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major More ❯