1 to 25 of 96 Incident Management Jobs in London

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement: Hybrid … days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take ownership … of the management, communication, and resolution of incidents, working closely with Engineering, Product, Customer Services, and third parties to ensure rapid containment, resolution, and mitigation of customer impact. Deliver clear, concise, and executive-quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring More ❯

Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment VDI technologies Citrix Xendesktop Laptop AV/endpoint security Management User Data Management (OneDrive, Office 365) Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging … Windows 11, Active Directory, laptops, Printers, Networked copiers, Basic LAN/WAN connectivity, Network cable patching, Hands & feet support to Rack and stack activities AV conferencing. Behaviours Good user management & communication skills Good Understanding of ITIL concept The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent More ❯

provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. The role: This is a highly influential role within their managed services department, delivering best-in-class service toto all customers.You will have a strong … background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and majorincidents. You may, from time to time, need to visit our London-based customers in person to help resolvethe most challenging troubleshooting cases, acting as the subject matter expert.The … in Computer Science/Information Technology, or a related fieldExperience in providing 3rd Line Technical SupportWorking in a busy MSP service desk environment in a structured, ITIL-drivenframework (including Incident, Change and Problem Management)Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/RFOsTechnical skillsStrong in Microsoft Azure (including Azure Site Recovery More ❯

is responsible for the planning and control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLAs) and deliver client satisfaction, and when applicable being part of a 7x24 shift rotation. What … to guarantee smooth transitions and minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate and report if SLAs are in … technically complex and challenging situations, troubleshooting, and providing solutions for potential critical infrastructure availability. Maintenance and Repair Works: Oversee and execute maintenance and repair tasks assigned by Site Operations Management or planned by the Technical Ops Planning function. Contributes to decisions and if be mandated take decisions regarding maintenance tasks within local Site Management guidelines. Coordinate and supervise More ❯

our software and infrastructure. This role involves conducting regular security assessments, including Cloud, Kubernetes, and our Products, to identify and address vulnerabilities. Additionally, the engineer will assist in vulnerability management programs ensuring that all AWS cloud infrastructure meets the highest security standards. In This Role, You'll Respond to security tickets promptly and professionally, including incident handling, triage … as the point-of-contact for internal user security questions, providing guidance on security policies, tools, and best practices. Design, implement, and improve operational security processes—focusing on ticket management, incident response workflows, and documentation standards. Monitor security dashboards for alerts; analyze, document, and escalate events as needed for further investigation and remediation. Support the implementation and maintenance … of security controls, including vulnerability management, endpoint protection, multi-factor authentication, and encryption technologies. Assist in onboarding and off-boarding processes to ensure proper access controls and compliance. Contribute to developing, reviewing, and communicating Standard Operating Procedures (SOPs) for security operations. Influence internal teams and coach others on security policies and internal compliance frameworks. We're Looking For Candidates More ❯

Azure and Databricks. Support data foundation initiatives and ensure effective rollout across business units. Act as a bridge between technical and non-technical stakeholders, presenting insights clearly. Oversee change management, incident management, and data quality improvement. Contribute to best practice sharing and community-building initiatives within the data engineering space. Required Skills & Experience Cloud Platforms: Strong expertise More ❯

to scale and transform their SRE practices across the business. The incoming profile will be responsible for driving strategy, setting up SRE best practices, and driving & scaling Change and Incident Management processes across their Platform and Tech teams. With the strategy focus at the forefront of the role, the incoming Head of SRE will also need to come … be considered for this opening, the following experience is required: Ability to drive and scale SRE strategies/roadmaps Managing, mentoring and coaching a team of SREs Strong stakeholder management skills (from both internal and external perspectives) Prior experience setting up SRE processes from scratch History of building out Change and Incident Management processes Capable working 'at More ❯

to scale and transform their SRE practices across the business. The incoming profile will be responsible for driving strategy, setting up SRE best practices, and driving & scaling Change and Incident Management processes across their Platform and Tech teams. With the strategy focus at the forefront of the role, the incoming Head of SRE will also need to come … be considered for this opening, the following experience is required: Ability to drive and scale SRE strategies/roadmaps Managing, mentoring and coaching a team of SREs Strong stakeholder management skills (from both internal and external perspectives) Prior experience setting up SRE processes from scratch History of building out Change and Incident Management processes Capable working 'at More ❯

customer deployable classified systems and contributing to our mission of making the world more sustainable through innovation. As a Network Support Engineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 network engineering support for the LAN and WAN across all security domains. … Primarily handle incident management on our clients’ live systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement … of CISCO Network Devices. Proficient in Level 3 Support for LAN and WAN relating to Core Services. Detailed knowledge of core network technologies and infrastructure, including CISCO Nexus, AAA Management Platforms (e.g., ISE), and QOS. Advanced knowledge of routers, switches, and firewall product lines including CISCO IOS XE, CISCO Switch and CUBE, Firewall IPS/IDS, ACL-ASA Firewall More ❯

Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies … addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure … similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across More ❯

Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies … addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure … similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across More ❯

Information Security Manager. Responsible for ensuring that all servers and other IT related equipment is hardened against industry security best practices and standards. Performs audits of firewall(s), log management, intrusion detection systems, and content filtering controls (email, DLP and other technical controls). Conducts internal security audits and reviews as needed, together with appropriate recommendations and conclusions. Identifies … addresses computer vulnerabilities in internal servers, external servers, and applications (cloud or on-premises) and collaborates with stakeholders to ensure associated risks are mitigated and closed. Follows the Security Incident Management Response Policy in responding to security incidents and guides the Incident Response Team in handling information security incidents, to include advising and participating in remediation, closure … similar field. Possess certifications from accredited bodies, including Microsoft SC-200, Certified SOC Analyst (CSA), CompTIA CySA+, GIAC Security Operations Certified (GSOC), GIAC Continuous Monitoring Certification (GMON), GIAC Certified Incident Handler (GCIH), CCNA Cyber Ops, or other specialized security certification that assesses the candidates' security analysis, SOC operations, and incident handling skills. Substantial experience in information security across More ❯

As a Senior Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the … they work to address the challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess a deep technical knowledge … in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event More ❯

As a Senior Consultant in Unit 42 you will have the opportunity to work across a number of proactive cyber security domains including Cloud Security, Security Operations, Cyber Risk Management and Artificial Intelligence in cyber security. We are seeking an individual who is passionate about cyber security, curious with a demonstrated track record of continuous learning, and has the … they work to address the challenges associated with today’s cyber threat landscape. Your Impact SOC Advisory: 4+ years of consulting experience in SOC, security engineering, SIEM administration, and incident management and demonstrated success with serving large, multinational organisations in designing and implementing an organisation’s security operations program, organisational structures, and capabilities Possess a deep technical knowledge … in Security Incident and Event Management (SIEM) platforms, Security Orchestration and Response (SOAR) technologies, Endpoint Protection and Response/Next Gen Protection and Response (EDR/XDR) tools, Next GenFirewalls, Threat Intelligence and Hunting platforms Defensive Security Skills (desired) : Experience in security operations design, engineering and/or analysis and investigations, ideally in complex environments, with security event More ❯

through regular reviews, mentoring and structured development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management … frameworks (Intermediate certification or higher preferred) * Experienced ServiceNow Administrator or Product Owner * Inspirational people leader with a proven ability to motivate, develop and manage teams * Excellent communication and stakeholder management skills * Strong analytical and organisational abilities, with a proactive approach to problem-solving More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

Remote based The Role We are seeking a highly skilled DevOps/Infrastructure Engineer for a scaling SaaS firm within the Resource Management space. You will play a pivotal role in designing, automating, and managing secure, scalable, and resilient cloud infrastructure on Microsoft Azure , while ensuring round-the-clock service continuity and alignment with ISO 27001 requirements. This is … execution . Solid understanding of information security , including ISO 27001 frameworks and Networking. Familiarity with monitoring, logging, and alerting tools for 24/7 operations. Excellent problem-solving and incident management skills. Ability to thrive in a scaling SaaS environment, balancing stability and innovation. Desirable Previous experience in SaaS or high-growth technology companies. Knowledge of containerisation (e.g. … Bash). Seniority Level Mid-Senior level Industry Software Development IT Services and IT Consulting Business Consulting and Services Employment Type Full-time Job Functions Information Technology Skills Networking Management Resource Management Cloud Infrastructure Business Continuity Planning Problem Solving Software as a Service (SaaS) Infrastructure Terraform More ❯