2 of 2 Incident Management Jobs in Edinburgh

that changes are fully completed and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications … understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed. Engineer solutions to expedite recovery of environment post weekend maintenances. Using ServiceNow ...

Support Integrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms). Support production incidents using Splunk, driving root cause analysis and post incident reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teams oApplication & platform teams oService Management … service modelling oGlass Tables oEpisode review & RCA workflows Technical Skills Excellent command of SPL (Search Processing Language) Strong understanding of: oData models & CIM oIndex management and performance tuning Experience integrating Splunk with: oApplication, infrastructure, and cloud platforms Hands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience ...