1 of 1 Incident Management Jobs in Ellesmere Port

a salary range of £46,581 - £53,287 (as of April 2024 pay band figures). Responsibilities include: Providing leadership to the third line technical support team, ensuring effective management of service requests to resolution. Ensuring the technical desktop team operates within established support processes and meets service level agreements and KPIs. Operating within agreed technical standards and ITIL … face user clinics or project support, especially during periods of technological change. Undertaking user satisfaction assessments as directed. Collaborating with colleagues to analyze data and trends related to problem management, incident management, demand, productivity, and service requests. The ideal candidate will possess a Degree in ICT/DDAT or equivalent experience, be qualified or willing to qualify … in SDI: Service Desk Foundation or Service Desk Analyst, and have knowledge of ITIL, with practical understanding of core ITIL functions. Leadership or management training or experience is essential. Specific experience required includes: Experience working in a DDAT support/service desk environment with a customer-focused approach, ideally in 3rd line technical support and desktop configuration. Experience with More ❯