1 of 1 Incident Management Jobs in Esher

are adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the … ITIL framework and best practices Proficient in service desk software and ITSM tooling • Microsoft 365 Degree level education or equivalent Desired Criteria Jira Service Management Worked within a "Follow the Sun" support model ITIL v4 Foundation Skills you'll need More ❯