11 of 11 Incident Management Jobs in Surrey

that the appropriate corrective action is implemented to restore service. The role requires travel to meet face to face with the customer and their subject matter experts. Client relationship, management, and communication with customers to ensure that services delivered meets or exceeds the standards required as specified within the service contract. Leading rapid and effective responses to major incidents … including escalation, communication, resolution, closure, and post incident analysis. Work with Service Desk to identify and drive the resolution of problems throughout the business with a view to reducing the number of incidents, providing an improved service to the customer. Continuously looking to enhance the service levels being delivered - involving both customer and inTEC initiatives to improve customer satisfaction … interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and root cause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven More ❯

customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and … services. Monitor service performance against SLAs, KPIs, and drive continuous service improvement. Conduct performance reviews, mentor team members, and support professional development. Provide regular reports and updates to senior management on service metrics and customer satisfaction. Ensure compliance with company policies, security standards, and industry regulations. What They Are Looking For: Proven leadership experience in IT and Telecoms service … infrastructure, cloud solutions, networking, and satellite communications. Excellent team leadership, organisational, and customer service skills. Ability to manage complex service environments and balance multiple priorities. Strong understanding of service management principles (ITIL or equivalent desirable). Excellent problem-solving, decision-making, and communication skills. Vendor management experience preferred. Relevant qualifications in IT, Telecoms, or Network Engineering. Based in More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

order to be suitable, you will need: Experience in a dedicated DLP role or a cyber security role with a heavy DLP focus. Hands-on experience of DLP policy, incident management, data protection and reporting Experience of Microsoft Purview, M365, and Proofpoint technologies Practical experience End-User Behaviour Analytics (EUBA) and Insider Risk Management A good overall More ❯

Job Details Position Summary Cencora seeks an attorney with significant experience in data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice on data risk management and innovation priorities. This role reports to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and collaborates with legal, business, and functional teams across the enterprise. While part … privacy, cybersecurity, and AI laws, regulations, and guidance. The candidate must have strong analytical skills and deliver pragmatic, business-oriented legal services in a fast-paced technology environment. Project management and prioritization skills are essential, along with the ability to provide strategic insights for compliance and governance in emerging data and technology law areas. Primary Duties and Responsibilities Advise … cybersecurity, emerging AI laws across multiple jurisdictions, including cyber disclosures to regulators like the SEC. Healthcare laws are a plus. Ability to synthesize legal themes across jurisdictions for risk management advice in multi-country projects. Experience managing outside counsel and liaising with experts such as law firms, consultants, and forensic specialists. Ability to understand new business models and technology More ❯

of data centres, managing over 750+ locations across 45 countries. They serve the world’s top technology and hyperscale companies, driving digital infrastructure innovation. With the acquisition of Investment Management in 2023 and our award-winning In Command platform, we are poised for rapid expansion, fuelled by AI adoption and cloud migration. Joining means contributing to the future of …/7, 365-day facility. We seek an experienced senior shift engineer or team leader ready to take the next step into data centre management. Key Responsibilities Provide leadership, management, and professional development for the operational team, ensuring all commitments are met and exceeded. Ensure the continuous and uninterrupted operation of mechanical, electrical, and plumbing (MEP) systems within the … wide safety and compliance standards for all personnel, equipment, and infrastructure. Collaborate with Construction & Project teams to ensure the data centre meets all statutory and mandatory requirements. Manage Change, Incident Management, and Problem Resolution processes, ensuring alignment with global operational standards. Drive innovation and continuous improvement within facility operations. Skills & Experience Minimum of 5 years of experience in More ❯

of data centres, managing over 750+ locations across 45 countries. They serve the world’s top technology and hyperscale companies, driving digital infrastructure innovation. With the acquisition of Investment Management in 2023 and our award-winning In Command platform, we are poised for rapid expansion, fuelled by AI adoption and cloud migration. Joining means contributing to the future of …/7, 365-day facility. We seek an experienced senior shift engineer or team leader ready to take the next step into data centre management. Key Responsibilities Provide leadership, management, and professional development for the operational team, ensuring all commitments are met and exceeded. Ensure the continuous and uninterrupted operation of mechanical, electrical, and plumbing (MEP) systems within the … wide safety and compliance standards for all personnel, equipment, and infrastructure. Collaborate with Construction & Project teams to ensure the data centre meets all statutory and mandatory requirements. Manage Change, Incident Management, and Problem Resolution processes, ensuring alignment with global operational standards. Drive innovation and continuous improvement within facility operations. Skills & Experience Minimum of 5 years of experience in More ❯

an attorney with significant experience in the areas of data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice in addressing Cencora's data risk management and innovation priorities. This role will report to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and will collaborate with other legal, business, and functional teams across the … and the ability to deliver business-oriented, pragmatic, and efficient legal services in a fast-paced, changing technology environment. The successful candidate will also have strong prioritization and project management skills. This suite of skills includes the ability to provide strategic insights to compliance partners tasked with operationalizing privacy and cybersecurity compliance along with developing governance mechanisms for emerging … contract provisions dealing with privacy, cybersecurity, AI, and other data protection and operational continuity issues. This work also envisions creating template agreements and associated playbooks to expedite contracting issue management in privacy, cyber, and AI law arenas. Assess and help mitigate harms associated with privacy and cybersecurity incidents through clear communication, disciplined issue escalation, and partnership with other privacy More ❯

minimal disruption Collaborate with key stakeholders, including senior leadership, IT teams, and business units, to understand the scope of technology change and address any concerns or challenges Issue and incident management of platforms within the department; efficiently troubleshoot with vendors and report on root cause, resolution, and improvement actions Identify, document, and maintain business continuity plans for the More ❯

targeted attacks and service disruptions. This is not your average support role – you’ll be: Client-facing – engaging with high-profile stakeholders, requiring strong communication Handling monitoring, escalations, and incident response Working closely with Cloudflare’s security & performance services Supporting feeds & tools introduced to prevent breaches during races Acting as a key part of the incident management … Must-Have Skills Cloudflare experience (WAF, CDN, DDoS protection, DNS, etc.) Strong communication – this is a client-heavy, speaking role Understanding of security operations, monitoring, and escalation Experience in incident or breach response Comfortable in a high-pressure, fast-moving environment like F1 WORKING HOURS: FRI/SAT/SUN - to support during race weekends RATES: £500 PER DAY More ❯

the Contract Manager and Customer DC Manager. Key Tasks Ensuring routine maintenance of critical plant, equipment, and systems. Operation, troubleshooting, and first-time fixes for systems such as: Building Management Systems (BMS) Air conditioning systems including DX, Chilled water, and Adiabatic AHUs Generators and controls AC/DC single-phase and three-phase motors UPS Systems Emergency lighting HV …/LV Systems Fire Systems including VESDA and Gas Suppression Inspection and condition checks of critical plant Incident management and escalation Managing subcontractors and ensuring controls within Permit to Work systems Maintaining accurate critical records. Education and Experience Electrical Engineer/City & Guilds - Electrical or equivalent, ideally with a mechanical or electrical apprenticeship or significant experience. Multi-skilled More ❯