11 of 11 Incident Management Jobs in Surrey

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

of the ERP system Liaise with stakeholders to identify opportunities for system improvements and implement enhancements Optimise performance and user experience Perform effective change management, documenting changes to the system Develop work packages for future development and enhancements to the system to help improve the smooth operation of the … to attain and hold National Security Vetting to a minimum of SC level Desirable ITIL, CISA, CISSP an advantage but not required Expertise in incident management, troubleshooting, and system performance monitoring Experience with SAP S/4HANA Public Cloud edition Proficiency in SAP S/4HANA ERP System …/PI, CPI) beneficial, but not required Strong understanding of ERP system architecture and integration Experience with system monitoring tools and techniques Knowledge of incident management and problem-solving methodologies Able to manage multiple projects concurrently Strong analytical and problem solving skills, including demonstrated experience with root cause More ❯

are adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the … ITIL framework and best practices Proficient in service desk software and ITSM tooling • Microsoft 365 Degree level education or equivalent Desired Criteria Jira Service Management Worked within a "Follow the Sun" support model ITIL v4 Foundation Skills you'll need More ❯

seeks an attorney with significant experience in data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice on data risk management and innovation priorities. This role reports to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and collaborates with legal, business, and functional teams … regulations, and guidance. The candidate must have strong analytical skills and deliver pragmatic, business-oriented legal services in a fast-paced technology environment. Project management and prioritization skills are essential, along with the ability to provide strategic insights for compliance and governance in emerging data and technology law areas. … multiple jurisdictions, including cyber disclosures to regulators like the SEC. Healthcare laws are a plus. Ability to synthesize legal themes across jurisdictions for risk management advice in multi-country projects. Experience managing outside counsel and liaising with experts such as law firms, consultants, and forensic specialists. Ability to understand More ❯

to incoming client requests via telephone and web portal. Identify, assess criticality, and prioritise resolution of all new and existing issues, via the Clinisys incident management system. Research, manage, and document issues and document resolutions while effectively communicating status and partnering with the client. Work independently to resolve … Manage and document resolution process and effectively communicates updates to the client. Coach less experienced staff in maintaining low personal backlog using established case management best practices. Create training documentation. Maintain high Client Satisfaction Scores. Stay current with product and industry updates and changes. Identify the need to escalate … and non-technical clients and staff at all organisational levels. Excellent analytical and problem-solving skills. Excellent interpersonal and professional communication skills. Strong time management and organisational skills. Ability to understand and articulate technical concepts and derive solutions Ability to deal with complex and challenging client issues Demonstrated ability More ❯

in the areas of data governance, privacy, cybersecurity, and emerging artificial intelligence issues to provide strategic legal advice in addressing Cencora's data risk management and innovation priorities. This role will report to the Assistant General Counsel - Data Governance, Privacy, and Cybersecurity and will collaborate with other legal, business … business-oriented, pragmatic, and efficient legal services in a fast-paced, changing technology environment. The successful candidate will also have strong prioritization and project management skills. This suite of skills includes the ability to provide strategic insights to compliance partners tasked with operationalizing privacy and cybersecurity compliance along with … cybersecurity, AI, and other data protection and operational continuity issues. This work also envisions creating template agreements and associated playbooks to expedite contracting issue management in privacy, cyber, and AI law arenas. Assess and help mitigate harms associated with privacy and cybersecurity incidents through clear communication, disciplined issue escalation More ❯

of safety and compliance. Join us in revolutionising digital healthcare while making a real impact on patient care. What You’ll Do: Clinical Risk Management: Implement and maintain a robust risk management system, ensuring the safety of our software solutions in healthcare settings Regulatory Compliance & Governance: Ensure our … products align with key regulatory standards, including DCB 0129 and ISO27001 Incident Management: Lead root cause analyses, apply corrective actions, and work towards reducing high-severity incidents Collaboration with Product & Engineering Teams: Embed clinical safety into product development, conduct pre-launch safety reviews, and analyse real-world usage … within the organisation What You’ll Bring: Professional Clinical Registration: Active registration with NMC, GMC, GPhC, HCPC, or equivalent body Clinical Expertise in Medicines Management: Experience working with care homes, pharmacies, CCGs, and health authorities Risk Management Skills: Proven ability to identify and manage clinical hazards, oversee safety More ❯

/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. What will you be doing? To provide on-site specialist 2nd … service to colleagues To provide specialist support and guidance to Executive Directors To act as point of contact on technical issues for IT through incident resolution Participation and engagement in projects/service improvements Perform problem identification and root cause analysis for complex issues Perform regular health checks identifying … Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and project delivery role Asset management including recondition and redistribution of computer hardware Technical and Service Knowledge of the following: Microsoft products; Windows 10 & 11, Microsoft 365, SCCM, Intune, and More ❯

/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. What will you be doing? To provide on-site specialist 2nd … service to colleagues To provide specialist support and guidance to Executive Directors To act as point of contact on technical issues for IT through incident resolution Participation and engagement in projects/service improvements Perform problem identification and root cause analysis for complex issues Perform regular health checks identifying … Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and project delivery role Asset management including recondition and redistribution of computer hardware Technical and Service Knowledge of the following: Microsoft products; Windows 10 & 11, Microsoft 365, SCCM, Intune, and More ❯

stakeholders, including senior leadership, IT teams, and business units, to understand the scope of technology change and address any concerns or challenges Issue and incident management of platforms within the department; efficiently troubleshoot with vendors and report on root cause, resolution, and improvement actions Identify, document, and maintain More ❯