7 of 7 Incident Management Jobs in Surrey

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

code) Provisioning and working with Azure PaaS infrastructure with Terraform and ARM templates or equivalent technologies At least one high level computer software language. e.g., C# Application Performance Monitoring Incident Management, including incident response, root cause analysis and post-mortem processes Proficient with: PowerShell, Azure CLI, GIT JavaScript, JSON, XML, YAML Experience with: Distributed architectures Container technologies More ❯

Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you’ll be … doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for … REST. Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of More ❯

trends and proactively provide solutions to the System Support Manager to improve the quality of service for customers with the objective of reducing incidents and abatements. Proactively manage the 'Incident Management' queue system ensuring that assigned tickets are picked up in a timely manner. Ensure standards of quality as defined by Cubic and our customers are met or … Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the More ❯

environments — this role isn’t one they can grow someone into . You’ll be stepping into a leadership role with full responsibility for operational performance, site strategy, team management, and budget ownership. With a well-developed technical team already in place, the focus here is on strong people leadership , strategic planning, and delivering best-in-class operational performance. … focused culture Deliver strategic objectives across service delivery, infrastructure excellence, sustainability, and compliance Own and manage the site budget, forecasting, and resource planning Oversee all aspects of customer services, incident management, and operational readiness Ensure alignment with wider business goals through cross-functional collaboration with project, commercial, and implementation teams Lead H&S and governance compliance across the … documentation and standards adherence Contribute to long-term site planning and investment prioritisation What You’ll Bring Proven experience managing large-scale, live data centres Strong leadership and people management skills – comfortable managing a large team and leading through others Budget ownership experience and a strategic approach to operational delivery Calm under pressure – able to manage incidents and drive More ❯

ll do Operations and Compliance: Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations. Provide solutions for site management and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Ensure all work is carried out within a 'safe system' and … maintenance and repair works as assigned by the Site Operations Management. Responsible for trouble shooting, assembly, and the day-to-day scheduling of Maintenance activities. On-call Duties and Incident Management: When applicable, On-call duty which includes monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system. More ❯