21 of 21 Incident Management Jobs in Surrey

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience 2+ Years of Technical Leadership or People management Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … is a small team of around 3 Developers, 1 Tester + 8 people (front office) Key Responsibilities Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … + 8 people (front office) Key Responsibilities Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … onboarding and resolve platform-related issues Experience Strong background in Java development (Spring, Spring Boot, Hibernate, REST) Experience in engineering management or technical leadership Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

sector. The Role You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support. This role will require you in office 4 days per week and located … Joint-CEOs as well as external clients Hands-on coding/documentation (70-80% of the time) Lead and mentor a high-performing engineering team Oversee agile delivery, backlog management, and release planning Ensure platform stability through monitoring, incident management, and post-mortems Implement robust security and compliance practices Manage vendor relationships and operational budgets Support client … Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code) Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk) Strong incident management skills and operational mindset Excellent communication skills for both internal leadership and client-facing situations Interview process: Initial interview with Head of Engineering Technical and practical test More ❯

and architecture for services and modernisation of legacy code Provide day-to-day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring, and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates, and More ❯

and architecture for services and modernisation of legacy code Provide day-to-day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring, and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates, and More ❯

and architecture for services and modernisation of legacy code Provide day to day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates and More ❯

and architecture for services and modernisation of legacy code Provide day to day technical and people leadership (Mentoring, 1-to-1s, conflict resolution and career progression) Implement escalation and incident management processes, ensuring resilience and reliability Report on progress to the Head of Technology, and keep them up to date with progress reports Act as a bridge between … Docker/Kubernetes & CI/CD Pipelines Track record of leading teams or projects, this could be as a Tech Lead/Principal Engineer or Engineering Manager Exposure to incident management, monitoring and resilience tools (Prometheus, Grafana, ELK etc) Awareness of Security – dependency scanning, vulnerability management Strong communication skills, able to collaborate with stakeholder, present updates and More ❯

delivery while maintaining high engineering standards. What we’re looking for Experience: 5+ years in software engineering (Java focus), with at least 2 years in a leadership, mentoring, or management role. Java expertise: Strong background in Java and frameworks like Spring Boot, Hibernate, RESTful services. System design: Experience designing and scaling distributed Java systems. Delivery focus: Skilled in Agile … practices, backlog refinement, and release planning. Incident management: Confident leading production incident response, JVM debugging, and RCA documentation. Cloud & DevOps: Exposure to AWS, GCP, or Azure, plus CI/CD pipelines, Docker/Kubernetes, and IaC tools. Ops mindset: Proficiency with monitoring/observability tools (Prometheus, Grafana, ELK, Splunk). Security awareness: Knowledge of secure coding practices More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective More ❯

and response to cyber threats across a diverse client portfolio. This leadership role involves mentoring your team, enhancing our security processes, and driving ongoing improvements in threat detection and incident response capabilities. Key Responsibilities Team Leadership & Development Lead and mentor a team of SOC analysts, fostering a collaborative, high-performing environment. Manage team scheduling, conduct performance reviews, and support … professional growth and development. SOC Operations Oversight Supervise 24/7/365 monitoring of client environments, ensuring consistent adherence to SLAs for threat detection and incident response. Drive operational efficiency and ensure timely escalation and resolution of security incidents. Incident Response Management Serve as the main escalation point for significant security incidents. Coordinate response efforts and … technologies and enhancements. Reporting & Analytics Develop and maintain KPIs and metrics to assess SOC performance. Deliver regular reports and insights to senior leadership and clients on security trends and incident management. Client Relationship Management Act as a trusted advisor to clients, contributing to service reviews and providing expert security guidance. Required Experience & Skills Proven experience working in a More ❯

ll do Operations and Compliance: Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations. Provide solutions for site management and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Ensure all work is carried out within a 'safe system' and … maintenance and repair works as assigned by the Site Operations Management. Responsible for trouble shooting, assembly, and the day-to-day scheduling of Maintenance activities. On-call Duties and Incident Management: When applicable, On-call duty which includes monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system. More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯