3 Incident Management Jobs in Glasgow

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

to green-field projects as well as modernising the existing stack Support the products built through their entire life cycle, including testing, production and incident management Contribute to key technical decisions through collaboration/feedback with peers and management ensuring that decisions align with the broader organisational more »

the environment, and compliance with relevant regulations and standards within the organisation. This position involves a combination of risk assessment, regulatory compliance, training, and incident management. PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS) Regulatory Compliance: Stay abreast of local, national, and international regulations pertaining to environmental health and safety, ensuring … effective occupational health service to satisfy the requirements of the business and legislation to comply with all legislative wellbeing health checks. Support in the Management of all EHS data including statistical information and incident reports etc. Environmental Management: Integrate Environmental, Social, and Governance (ESG) principles into EHS … initiatives, working to enhance the organization's sustainability performance, foster stakeholder trust, and drive long-term value creation through responsible business practices. Maintain waste management strategies to minimise environmental impact and promote sustainability initiatives within the organisation, including waste reduction, recycling programs, and proper disposal practices in compliance with more »