7 of 7 Incident Management Jobs in Gloucester

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware … Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯

systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯

analysts working on your shift, while also delivering advanced security operations services to clients across a range of industries. As a Senior SOC Analyst , you will be central to incident response, threat hunting , and real-time defence management , guiding and mentoring two junior SOC analysts. The SOC team is deeply committed to leveraging the latest in automation and … more effective security outcomes. This role provides a unique opportunity to help shape the future of a next-gen SOC environment. This role combines hands-on technical expertise with management responsibility, offering a unique blend and the chance to contribute meaningfully to both team development and cutting-edge security operations. The shift pattern is four days on, four days … am) shifts. Key Responsibilities Mentorship & Team Leadership: Guide and support two juniors with ticket escalation and investigating incidents, fostering a culture of collaboration and continuous learning. Client Relationship Management: Act as a point of contact, managing ongoing communications and ensuring technical needs are met Threat Detection & Analysis: Triage and analyse alerts across multiple SIEM platforms (e.g., Microsoft Sentinel, custom More ❯

building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in both first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like More ❯

integrating the software that developers produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port of call to diagnose and resolve problems, they need to be able to understand … DevOps engineer they need a high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate with legacy infrastructure. DevOps engineers More ❯

Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access … their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The IT Support Field Technician … the Level 2 Support Analysts. Under direction of the Level 2 Support Analysts and Senior Analysts: o Administer the public cloud systems, applications, and security. o Administer VOIP, building management, and print management systems. o Administer safeguarding and content filtering solutions. IT Operations The IT Support Field Technician will: Comply with the internal IT services policies, processes, and More ❯