2 of 2 Incident Management Jobs in Harrogate

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services to … availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may be problems … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

microservices, promoting good operational principles during research, design, and development. Engage with current and future technology stacks both in the UK and internationally. Utilize Incident Management processes, automating and integrating with Mastercard's ticketing systems. Communicate effectively with internal stakeholders, clients, and technical teams. All About You You More ❯