4 of 4 Incident Management Jobs in North Yorkshire

Job Title: Service Management Reliability Engineer Overview: The Service Management Reliability Engineer (SMRE) role is a key contributor within the operational organisation, demonstrating broad business knowledge, technical proficiency, and leadership across FCS A2AR Services. The position provides direction and guidance, ensuring the delivery of high-quality services to … availability, suitability, supportability and quality is delivered to our customers. The SMRE will be accountable, responsible, and consulted on the following: Operation Federated Problem Management • Accountable for the delivery of Problem Management for FCS A2AR Services, from seeking trends within Incident Management that may be problems … and delivery of the company's business and services in conjunction with the product development function. Design • Consulted on the design of the service management processes that the SMRE are accountable for. • Consulted on the design of business processes for existing and new products, ensuring alignment with MA process More ❯

Knowledge of OWASP vulnerabilities and security testing ISTQB certification Experience with source control tools like Git or Bitbucket Strong problem-solving, communication, and time management skills Minimum of 5 years in a Software Tester role Desirable Experience with Azure, SonarCloud, and CI/CD pipelines Knowledge of TDD practices … and identifying vulnerabilities Development: Designing, coding, testing, and reviewing complex programs Design: Improving product design and data structures Documentation: Creating clear and accurate documentation Incident Management: Handling incidents and change requests effectively Database Management: Managing queries and assisting in database design Business Impact: Contributing to project value More ❯

technical problems while maintaining excellent customer service standards. Key Responsibilities Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft … 365. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls. User Support: Assist end-users with technical queries, offering remote and on-site support as needed. Key Skills & Experience Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role. Strong knowledge More ❯

microservices, promoting good operational principles during research, design, and development. Engage with current and future technology stacks both in the UK and internationally. Utilize Incident Management processes, automating and integrating with Mastercard's ticketing systems. Communicate effectively with internal stakeholders, clients, and technical teams. All About You You More ❯