2 of 2 Incident Management Jobs in Hertford

technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software … e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding and hands-on experience supporting Windows Server/Desktop environments, including Active Directory, Group Policy, and related systems. · Solid understanding of core networking protocols, such More ❯

and reactive work to SLA Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of Site permit process Assisting with incident management and subsequent investigation to establish root cause Supporting the Shift Engineering Teams to ensure correct operation of the critical More ❯