5 of 5 Incident Management Jobs in Hertfordshire

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

meet SLAs and quality standards Technical documentation maintained and kept up to date Knowledge bases developed to support ongoing service delivery GDPR-compliant data management maintained at all times Input provided into product roadmap and future system enhancements What you'll bring Candidates will demonstrate strong experience across Oracle … environments and application support. Essential experience: Around 5 years' experience with Oracle E-Business Suite R12 Functional knowledge including: Finance Supply Chain (Inventory, Order Management) Project Costing and Billing iProcurement and Purchasing Time and Labour Warehouse Management (including Mobile Web Applications) Experience working with Oracle Fusion Cloud applications ...

work with relevant suppliers to resolve incidents within agreed service levels alongside proactively identifying potential or recurring service issues. You will support the supplier management process and be involved in the testing and go live activities for introducing any application, infrastructure or data changes. *This is an office based … Experience in a multi-site business environment using technologies such as Active Directory, Citrix, SOL Server, Web Applications, SD-WAN, Azure Highly experienced in incident management, including managing business expectations and communication. Strong knowledge of Microsoft based operating systems with emphasis on Windows 1D and Office 365 Ability ...

Analyze and resolve complex incidents (code, logs, Oracle/SQL databases, Windchill configurations) Handle recurring issues and implement workarounds Ensure compliance with SLAs and incident management processes Deploy fixes and ensure system installation, maintenance, and updates Install and configure environments (integration, validation, pre-production, production) Ensure daily operations ...