18 of 18 Incident Management Jobs in Hertfordshire

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through … and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate … Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying More ❯

specify network changes, assuring continued network availability. The OT Network Security Engineer will support Site Focal Point with technical insight necessary for secure file management according to policies and have a role in new system implementation and incident response. It is key for the OT Network Security Engineer … controls such as segmentation to isolate different parts of the OT environment, zoning to secure conduits for communication between zones and firewall management. Change Management: Implement change control processes to ensure that network changes are appropriate tested and approved without disruption to critical OT operations. Incident Management: Support the technical response to operational technology-related incidents, ensuring rapid resolution to minimize downtime and operational disruption. Device Management: Harden devices such as switches, routers, firewalls by partnering and coordinating with the R&D OT Security Team and other key stakeholders aligned to GSK standards and proportionate More ❯

Maintenance (CFM) Manager you will be based at our Hemel Hempstead site, providing engineering services and guidance on property matters affecting the on-going management and development of the critical and non-critical infrastructure within the Data Center facilities. As part of this you will be instrumental in the … planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. You will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site. What you will do Be … high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to. Take the lead role in Event and Incident response Work to ensure initial incident reports are completed and shared with customer Maintain a proactive involvement in the on-going technical evaluation More ❯

extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism More ❯

Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you More ❯

managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure … projects and proposing technical solutions that are scalable. Key job responsibilities Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment/people development through coaching and mentoring/performance review/rotation management. Define the strategy to improve the efficiency and productivity of day … Operations. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.) Manage Vendor performance. Ensure Data Centers are compliant More ❯

a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support … We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. … significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk – ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯

mitigating cyber risks, while advising on security architecture and strategy. Shaping tailored SIEM/SOC security solutions, with a particular emphasis on Splunk. Managing incident responses, refining security processes, and continually improving resilience. To secure the role you will have: Strong proficiency with Splunk – ideally certified as either Splunk … to those who can demonstrate deep hands-on experience.) Experience leading Security Engineering teams and engaging with large enterprise clients. Proven track record in incident management and technical problem-solving. Ability to assess complex security landscapes and develop effective mitigation strategies. Qualifications such as CISSP-ISSEP, CISSP, CCSP More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and More ❯

demand of their large customer base. To be successful in this role, you'll have a track record of implementing platform strategy and support incident management and a knack for optimizing CMS systems to meet business objectives. You'll also have experience in highly regulated industries - bonus if … the gaming/betting space! Role Purpose: Ensure stability and operational excellence of digital services and platforms. Oversee day-to-day operations, digital release management, and optimization. Champion the digital agenda and maintain stakeholder relationships. Lead and develop a high-performing team. Key Responsibilities: Develop and implement digital platform … strategy and support incident management. Build a digital platform team from scratch, strategizing the number of resource required to successfully achieve business objectives. Maintain and optimize content management systems. Collaborate with Heads of Digital Products and Engineering to enhance product features. Key Skills and Experience: Proven experience in More ❯

across our full portfolio. (ADSL, ADSL2+, FTTC, Gfast, FTTP, Ethernet, EAD, PSTN, VOIP, Mobile, Email and Domain hosting) - Provisioning orders from placement to completion - Incident management through to resolution in timely manner - Liaising with wholesalers and third parties - Hardware configuration - Build and maintain relationships with Wholesalers, Re-sellers More ❯

hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement. IT Network Support Engineer - Key Responsibilities: Network Support and Maintenance: Provide … day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure. Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs. Deployment: Assist with projects team for hardware More ❯

Business Unit: Information Technology Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third … to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate … proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. More ❯

demand of their large customer base. To be successful in this role, you'll have a track record of implementing platform strategy and support incident management and a knack for optimizing CMS systems to meet business objectives. You'll also have experience in highly regulated industries - bonus if More ❯

analysis of data to provide data-driven recommendations to support business decisions. Monitor, update and resolve service desk tickets in line with SLAs for incident management. Pro-actively keep up to date with the evolving technologies, tools, and techniques in data analysis to continually enhance skills and improve analysis … and translate them into data story telling Strong organisational skills and experience in prioritising work to meet project deadlines Develop documentation to share with management and implementation teams Excellent oral and written communication and presentation skills with the ability to present the 'story' of data in clear and concise More ❯