19 of 19 Incident Management Jobs in Hertfordshire

About the role As a Cyber Incident Manager at Tesco, you will lead the coordinated response to cyber incidents, protecting the integrity of the retail ecosystem that serves millions of customers every day. Acting as a central orchestrator, you will ensure swift, structured, and effective incident resolution, minimising … lifecycle. You will operate at the intersection of technology, business impact, and customer outcomes, championing innovation and resilience. You will be responsible for Lead Incident Orchestration: Direct end-to-end cyber incident management activities, coordinating cross-functional technical teams to ensure rapid containment, eradication, and recovery. Drive ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

support the systems that guests, owners and colleagues rely on every day. From CI/CD pipelines and observability through to database reliability, incident management and disaster recovery, this role touches every layer of our stack. This is also a great time to join. AI-assisted and agentic … business controls are in place, including supporting accreditation processes Proactively identify performance, scalability and load improvements that reduce response times Define our approach to incident management, including runbooks and response practices Ensure disaster recovery documentation, controls and training are in place and ready when needed Shape our release ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change … production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

resolved in a timely manner, while also taking ownership of the company's Microsoft Server, Desktop, Microsoft 365, Azure cloud, networking, and endpoint management environments. The role works closely with the Developers, Azure Architects, and Network Architects to support and evolve the organisation's infrastructure, and provides exposure … timely manner Diagnosing and resolving technical issues remotely and on site Undertaking small- to medium-sized IT and infrastructure projects as instructed by management Providing desktop and server support Supporting and maintaining Microsoft Server/Desktop operating systems, Microsoft 365, and Azure environments Setting up and configuring new laptops ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments. Key Responsibilities Deliver and implement Cisco Telephony and Video Conferencing projects. … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. Work ...

digital marketing. We value simplicity, avoiding complexity and jargon. This opportunity will see the successful candidate responsible for CDA cloud infrastructure environments and Production incident management, working closely with the Software Development and Operations team. THE SUCCESSFUL CANDIDATE We’re looking for a technical, solution-focused individual, with … portfolio demonstrating creativity and ideas across online and offline Ability to lead scoping sessions with both internal teams and clients Good customer and stakeholder management skills Located within a 1-hour commute of Hitchin, Hertfordshire SALARY Salary dependant on skills and experience Private health and dental cover BENEFITS ...

services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD pipelines). .NET Core Razor pages. Advanced database management with SQL Server versions 2014/2016/2022. Knowledge of Entity Framework 6.0, LINQ, Lambda Expressions, and Razor syntax. Familiarity with PowerShell and SSIS packages. ...

making a contribution to the success of their operations. (As appointed) Membership and trusted adviser for relevant executive committees of Telefonica and other management fora (e.g. security, incident management) You will need A regulatory professional with proven experience, ideally gained in a regulated company, regulatory authority ...

Analyze and resolve complex incidents (code, logs, Oracle/SQL databases, Windchill configurations) Handle recurring issues and implement workarounds Ensure compliance with SLAs and incident management processes Deploy fixes and ensure system installation, maintenance, and updates Install and configure environments (integration, validation, pre-production, production) Ensure daily operations ...

security domains. Desirable Awareness of core technology landscape and retail systems, and how cyber risk translates into customer and business impact. Understanding of cyber incident management models and escalation frameworks across enterprise environments. Experience with product methodologies and service-oriented delivery models. Exposure to data analytics and insights ...

Workspace Support Specialist for an onsite contract in Stevenage, Hertfordshire. This hands-on Level 2 role focuses on Google Workspace administration and strong ITSM incident management. Active SC clearance is essential, with MOD SC preferred. The position requires collaboration across technical teams to maintain high-quality service delivery. #J ...

daily rate of up to £869.40 (Umbrella inside IR35). The role requires advanced Cisco Telephony and video conferencing expertise, team leadership, and strong incident management capabilities. You will oversee capabilities across CUCM, Unity, Jabber, and room systems, coordinating with #J-18808-Ljbffr ...

just keep it running, but build a system that scales, improves reliability, and delivers predictable performance for our enterprise customers. You’ll lead incident management, define monitoring, drive on-call rotations, and mentor the team to ship steady, observable, and blameless production practices. This hands-on role requires ...