20 of 20 Incident Management Jobs in Manchester

working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce. …/7 basis. The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used to working in More ❯

Transition role and co-ordinating Service Design and Service Transition activities for new and changed services. Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management Experience of Business Continuity planning … at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance More ❯

developing and implementing ServiceNow solutions such as: GRC solutions aligned with clients' regulatory frameworks, risk assessments, and compliance goals. Security Operations (SecOps) solutions including incident response, vulnerability management, and security automation. Your skills and experience We seek a ServiceNow Developer with experience in GRC and/or SecOps … grow and delight customers. You will have: Experience with ServiceNow GRC: IRM Implementation Experience with ServiceNow SecOps and related products Knowledge in Identity & Access Management, Vulnerability Management, Security Monitoring, Incident Management, Platform, Network, and Application Security Broad experience across the Now Platform Good communication skills (written … Apr 2025 Experience level: Experienced Professionals Contract: Permanent Locations: Woking, Birmingham, Manchester, London Business unit: Cloud Infrastructure Services Brand: Capgemini Community: Cloud Infrastructure Management Joining Capgemini means becoming part of something bigger. Learn about our recruitment process, how to apply, and get interview tips to prepare for your application. More ❯

be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance More ❯

analysis. The Security Operations Centre (SOC) owns the end to end process from alert to resolution and are a major part of the cyber incident management process. As such, they are both a reviewer of alerts and the resolver group, not necessarily fixing, but certainly identifying the issue. … to the administration of governance and risk. Display a committed, flexible, can do attitude towards work. Main Responsibilities Owning the technical aspect of the incident management process related to information security issues. Undertaking security related investigations. Overseeing the daily security operational processes and acting as an escalation point More ❯

teams to ensure IT solutions support business initiatives and integrate seamlessly. Compliance & Security: Maintain regulatory compliance (ISO27001, GDPR) and implement robust cybersecurity measures. Vendor Management: Oversee vendor relationships, procurement, and contracts to deliver high-quality, cost-effective IT services. Resilience & Incident Management: Lead IT incident resolution … efforts, ensuring swift recovery and clear stakeholder communication. Change Management: Drive successful adoption of new systems and processes while supporting ongoing improvements. What You Bring to the Role We're looking for someone who can: Lead Globally: Proven experience managing international teams, balancing local needs with global priorities, and … high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

Requirements: • 5+ years of experience in IT service continuity or disaster recovery • ITIL v4 certification (mandatory) • CBCP, MBCP, or similar certifications (preferred) • Strong leadership, incident management, and project management skills • Experience with risk assessments, recovery planning, and regulatory compliance If you’re proactive, resilient, and thrive in More ❯

a Senior SOCAnalyst you will focus on Technical Information Security within the Security Function , within a major part of the Organisation's Overall Cyber Incident Management Process. You will work closely with the InfoSec Engineering Team within the Security Department to Define Requirements of the Tools & Onboard New … Maintain Security Tools & Technologies to enhance SOC ability to Detect & Respond to Security Incidents Develop & Maintain Security Procedures & Guidelines to Ensure Consistent & Effective Security Incident Response Continuously Monitor & Review Client's Security Posture & Recommend Improvements Provide Leadership, Coaching & Mentoring to SOC Analysts & Security Analysts. Ensure Compliance with Security Policies … Skills & Experience Required for Senior SOC Analyst role will include: Strong Experience in Security Operations or a related Information Security role Ideally leadership or Management Experience Strong Understanding of Information Security Principles & Technologies. Excellent Analytical & Problem-Solving Skills. Commercial Awareness & (Ideally) Experience of PCI DSS (Current Version) Knowledge of More ❯

in cybersecurity. Work with the latest, cutting-edge technology. You will be part of a 24/7 SOC team involved in high-level Incident Response, proactive threat hunting, and developing detection and use-case capabilities. You'll work alongside the engineering team to optimize tuning opportunities. Candidates MUST … Cybersecurity qualifications, certifications, or degrees e.g., CySA+, CompTIA SEC+, or similar experience. Microsoft SC-200 certifications are desirable. Strong knowledge of threat actor methodologies, incident response, and forensic investigations. This company has a clear vision, excellent leadership, and top tech talent. They offer impressive clients, flexible working, and a … supportive environment. Responsibilities: Lead escalated Cyber Incident Management, including Major Incidents and analysis for ongoing investigations. Conduct proactive threat hunts, RCAs, and develop detection capabilities. Monitor and investigate security alerts from SIEM platforms like MS Sentinel, AlienVault, or Splunk. Respond to security alerts, incidents, and requests, managing threats More ❯

our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and … efficiently. What you'll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules … Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and More ❯

continuous. "People first" culture The Latest, cutting-edge technology You will join a 24/7 SOC team, involved in the highest level of Incident Response activities, proactive threat hunting and development of detection and use-case capabilities. You'll be working alongside the engineering team to help find … or similar experience. Microsoft SC-200 Certs are desirable. Excellent communication skills A strong knowledge of sophisticated threat actor methodologies, along with experience in incident response and forensic investigations. This business has a clear picture of where they want to be, have the right individuals steering the ship and … exceptional tech talent leading the way. Impressive customers, flexible working and a company who truly care. Responsibilities: Leading escalated Cyber Incident Management, including Major Incidents and 2nd/3rd line analysis for ongoing investigations. Carrying out proactive threat hunts, RCAs, creation of detection capabilities Monitor/hunt security More ❯

continuity measures, ensure compliance with relevant regulations, and ensure adherence to industry standards. Serve as the Single Point of Contact (SPOC) for Business Continuity Management (BCM) during critical IT service disruptions. Coordinate recovery efforts and proactively communicate with all stakeholders to ensure effective incident response and recovery. Requirements … and present findings to senior leadership. Knowledge of regulatory requirements and industry standards related to IT continuity and disaster recovery. Exceptional leadership and project management skills, with a proven ability to lead complex, high-risk projects and initiatives. In-depth knowledge of IT infrastructure, networks, and application systems. Excellent … incident management, problem-solving, and analytical skills. Ability to manage multiple priorities and work effectively under pressure. More ❯

the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities: Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement … maintain and consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Minimum Requirements: Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code … systems like Jenkins, GitLabCI, CircleCI etc. Experienced with version control systems like Perforce and git. A knowledge of creating and maintaining logging, monitoring and incident response technologies. Experience with Pulumi and Microsoft PlayFab is desirable. We offer an extensive benefits package to our team including: 22 days holidays + More ❯

for the new Kubernetes platform. Provide technical guidance on Kubernetes best practices, migration patterns, service mesh interactions, and adapting systems for the future. Observability & Incident Management: Implement and enhance monitoring, logging, and alerting strategies to ensure full visibility during and after migration. Lead technical incident response for More ❯

day? Collaboration and Technical Direction: Working with the department leads to translate frameworks and direction into actional deliverables to support the relevant platforms. Team Management: Lead and manage multiple squads of engineers, providing guidance and support to prioritise their development and success. Project Management: Planning, executing, and overseeing … projects related to platform services, ensuring they are completed on time and in budget. Budget Management: Managing the budget for platform services, ensuring cost-effective solutions and resource allocation Stakeholder Collaboration: Working closely with other departments and stakeholders to understand their requirements and ensure the teams priorities reflect this. … Incident Management: Working with the senior and lead engineers to manage and resolving incidents related to platform services, ensuring minimal disruption to business operations. Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members, ensuring they are equipped to support and More ❯

Design/Build/Run Teams, dynamically formed to support the complete project and service lifecycle across engineering and operational network, security and network management programs. Supporting the network strategy, Engineers will help deliver against the technical and business goals of a project, including requirements gathering, proof of concept … CI/CD pipeline) or Manual change. Engineers are required to facilitate and support continual engineering/operational demands and requirements, supporting Leads during incident management, fault analysis, diagnostics and remediation. Alongside project activity, Engineers will support the technical and communication interface between Leads, Architects, and project stakeholders … A strong networking background encompassing design and operational support of IP, Security and OTN technologies across Service Provider, Access, Data Centre/Cloud and Management Architectures. Excellent analytical and troubleshooting skills. Good understanding of IP, TCP/IP, UDP, BGP, ISIS, OSPF, MPLS, and OTN Technologies and protocols. Experience More ❯

to streamline migration, testing, validation, and operations (Infrastructure-as-Code). Architect scalable, observable systems tailored for Kubernetes. Enhance monitoring, logging, alerting, and lead incident responses during migrations. Solve complex technical challenges and optimize migration workflows. Mentor engineers and collaborate closely across technical and product teams. Skills & Experience Strong … software engineering and SRE background. Expertise in Java and Kubernetes in production environments. Proven success leading large-scale service migrations. Solid experience in observability, incident management, and infrastructure automation. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a More ❯

and receive comprehensive training from the Baltic team. A Typical Day in the Job: Own and manage first-line issues, ensuring timely resolution Lead incident management for allocated tickets, maintaining SLA adherence Identify and implement first-line fixes, promoting best practices within the team Contribute to service improvements More ❯

You will need to login before you can apply for a job. Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of Problem resolution plans … role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between cross-functional teams and suppliers to restore normal service operation as quickly …/7 shift and On Call environment. Take ownership of Critical and Major Incidents, leading them from detection through to resolution and post-incident review. Provide immediate and effective leadership during Critical and Major Incidents, escalating as required and guiding cross-functional teams and third-party suppliers in restoring More ❯