14 of 14 Incident Management Jobs in Manchester

support, cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Head of Service Management is responsible for leading the strategic direction, development, and delivery of IT service management (ITSM) capabilities and tooling across the organisation. This role … ensures that IT services are aligned with business needs, are delivered efficiently, and continuously improved to meet evolving expectations for incident and problem management, change control, and service performance. Job Duties: Strategic Leadership Define and implement the IT Service Management strategy aligned with business goals. Champion ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication skills, with ...

Description: GCP Platform Engineer/SRE 1. In‐Scope Technologies/Products GCP Cloud GCP API Management (Apigee) – Infrastructure GCP Networking GCP Cloud Armor GCP Load Balancer GCP Kubernetes Service (GKE) GCP Storage HashiCorp Terraform HashiCorp Vault Harness Containers Backstage 2. Skillsets Required Cloud Platform Engineering Proven experience designing … Code (IaC) Strong proficiency with Terraform (minimum). Experience with modern CI/CD systems such as GitHub Actions, Harness, and Jenkins. API Management Deep understanding of GCP API Management (Apigee) infrastructure and API Gateway solutions. Familiarity with API design and security standards (REST/OpenAPI, authentication/ ...

drive technical excellence, lead agile practices, and ensure the resilience and efficiency of their core infrastructure. Key Responsibilities Oversee the design, configuration, and ongoing management of all IT environments, including development, test, staging, and production. Ensure comprehensive monitoring is in place across environments, applications, infrastructure, and network components. Lead … release management process for applications and software, ensuring smooth deployments with minimal downtime. Partner with DevOps and development teams to coordinate, govern, and optimise automated deployment pipelines. Improve environment performance, scalability, and reliability by proactively identifying and resolving bottlenecks. Implement and maintain robust security policies to safeguard environments, applications ...

solutions to mitigate identified risks. Implement, and manage security systems, including firewalls, intrusion detection/prevention systems, DLP, endpoint protection, MDM, SIEM, IAM, vulnerability management etc. Respond to security events and incidents. Perform regular security audits and risk assessments. Maintain security controls, identify risks and propose treatment plans. Conduct … Information Security Strong understanding of security principles, technologies, and best practices Experience in networking, infrastructure (on-prem and in the cloud), vulnerability and incident management Familiarity with application/device security monitoring (e.g. Firewalls, IDS/IPS, XDR etc.) Experience with SIEM/CNAPP/Log collection platforms ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … incidents, ensuring an appropriate outcome. Ensure that incidents and service requests are triaged and categorised accordingly, working with the appropriate team(s), seeing each incident through to resolution Ensure that critical incidents are progressed with the appropriate priority by all departments within the Company and communication with end users ...

strategy. You'll provide senior technical leadership, protecting critical systems and information assets. Working closely with executive leaders, you'll manage risk, compliance, and incident response. You'll lead and develop a specialist cyber security team and oversee SOC operations. This role is key to enabling secure digital transformation … Cyber Security About you: Proven senior cyber security leadership experience Strong knowledge of NHS/regulated environment Expertise in ISO27001, GDPR, and cyber incident management Confident communicator with inclusive, values-based leadership About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident ...

SLOs, and error budgets Improve system observability through monitoring, logging, and alerting Collaborate with engineering and product teams to support high-availability services Oversee incident management, root cause analysis, and continuous improvement Define and implement infrastructure best practices and automation What We're Looking For Proven experience … within SRE frameworks Knowledge of Infrastructure as Code (eg, Terraform, CloudFormation) Strong background in monitoring tools (eg, Prometheus, Grafana, Datadog) Excellent leadership and stakeholder management skills Nice to Have Experience with containerisation (Docker, Kubernetes) Exposure to DevOps culture and CI/CD pipelines Security and compliance awareness in cloud ...

emerging threats and potential vulnerabilities across the company Lead activities such as security testing, threat modelling and vulnerability reviews Build, maintain and regularly update incident response and disaster recovery plans Work closely with teams across the business to ensure security is built into products, projects and processes Promote … knowledge of security tools (e.g. CrowdStrike, Sentinel, Purview, iBoss) Solid understanding of security frameworks (ISO 27001, PCI DSS, SOC 2) Experience in risk assessment, incident management and vulnerability testing Excellent communication skills across technical and non-technical audiences Strong analytical mindset with attention to detail Benefits: 25 days ...

experienced and strategic Risk & Compliance professional to take on the tole of Head of Risk & Compliance to lead and evolve an Enterprise-Wide Risk Management (ERM) framework within a fast-paced, growing organisation that operates in the Technology sector. This is a high-impact leadership role focused on embedding … role would suit someone looking for their first 'Head of' level role. The Role You will take ownership of the Group’s risk management framework, ensuring it is aligned to business strategy, risk appetite, and investor expectations. A key aspect of the role will be influencing senior stakeholders ...

apply now. Keywords: Site Reliability Engineer, SRE, Observability, OpenTelemetry, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...

environment, apply now. Keywords: Site Reliability Engineer, SRE, Observability, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...