12 of 12 Incident Management Jobs in Manchester

business-critical processes. Your focus will be on eliminating manual effort through no-code automation and scripting, with particular ownership of user lifecycle management and wider systems optimisation. You'll work closely with teams such as People & Culture and Security to streamline workflows, remove friction, and deliver faster, more … maintain a comprehensive knowledge base documenting systems and automation workflows. With deep expertise across cloud and physical infrastructure—including identity platforms, collaboration suites, device management, and automation tooling—you'll provide technical leadership, mentorship, and strong incident-management capability. You'll manage vendors, lead technical projects from ...

equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting … other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical ...

opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major … systems. Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. Proficiency with enterprise monitoring tools and incident management platforms. Experience managing major incidents, on-call rotations, and post-incident reviews. Strong stakeholder management, communication, and vendor liaison skills. ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

design and develop a Kubernetes managed service for telco functions within a high security private cloud environment.Automation: Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools. Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and related frameworks … such as Terraform, Jenkins, and Ansible.Operations: Utilising a DevOps approach, providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service.Integration: Building a deep understanding of varied software spanning security, logging, monitoring, cloud infrastructure, networks ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

Engineer with strong experience in Node.js/NestJS and AWS, who will: Own day-to-day deployments of our backend services. Lead monitoring and incident response for production systems. Take primary ownership of our AWS infrastructure, using infrastructure as code. Design and implement backend features for a high-traffic … CloudWatch and related services). Manage resources using infrastructure as code tools. Maintain and improve observability: logging, metrics, alerts, and dashboards. Lead incident response when production issues occur and drive follow-up improvements. Technical direction and coaching Make and communicate architectural choices for backend and infrastructure. Review code from ...

abolities, being the technical authority at times. you'll need to understand user lifecycle processes, and have experience automating those types of workflows. Some incident management experience would also be beneficial as would a focus on root cause analysis. Really, the contract is cloud based, SaaS stack, Apple ...

remote hands for onsite support cases in line with customer SLAs. Owning and managing third party TAC to completion, including PSS support. Following the incident management and request fulfilment processes detailed in Technical Services manual. Maintaining the required level of software versions for Customer equipment, including scheduling ...