1 to 25 of 46 Incident Management Jobs in the North West

Essential Duties And Responsibilites Technical Operational Delivery & Service Performance: responsible for customer asset maintenance, repair, software upgrades across Manchester Airport Group(MAG) sites. Inventory Management: ensure compliance with company inventory management and contractual obligations for critical on-site stock Operational & IT Incident Management; service recovery … assets and support to major IT incidents. Systems Utilisation, Data analysis and reporting. Resource & Maintenance Scheduling, gap analysis and impacts. Workforce Planning & Resource Management: long-term planning for resource, service improvements, and operational resilience. Adherence to industry regulations, health & safety, cyber security People & Performance Maintain skills matrix and regular ...

Essential Duties And Responsibilites Technical Operational Delivery & Service Performance: responsible for customer asset maintenance, repair, software upgrades across Manchester Airport Group(MAG) sites. Inventory Management: ensure compliance with company inventory management and contractual obligations for critical on-site stock Operational & IT Incident Management; service recovery … assets and support to major IT incidents. Systems Utilisation, Data analysis and reporting. Resource & Maintenance Scheduling, gap analysis and impacts. Workforce Planning & Resource Management: long-term planning for resource, service improvements, and operational resilience. Adherence to industry regulations, health & safety, cyber security People & Performance Maintain skills matrix and regular ...

effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal … improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly ...

develop their practical experience and technical confidence. Partner with developers, data scientists, and business users to resolve technical issues. Automate & Optimise Contribute to configuration management and automation improvements. Identify and document standard operating procedures. Implement proactive monitoring measures to detect and prevent issues. Monitor & Troubleshoot Troubleshoot system issues using … logs, monitoring tools, and a methodical approach. Oversee and enhance system monitoring with Nagios, with a transition to Datadog. Incident Management Support incident management processes, including post-mortems and follow-up actions. Communicate outcomes with customers clearly and effectively. What We’re Looking For: Experience Proven ...

data, mitigate operational risks and support the banks technology systems. Accountabilities Execution of support services across Operations and Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management. Management and resolution of service requests ...

Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs … serve as a trusted advisor to clients across Europe. The ideal candidate brings deep Oracle Cloud Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) expertise – both functional and technical- along with a strong understanding of localizations, and best practices for sustaining cloud environments. Key Responsibilities ...

Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs … serve as a trusted advisor to clients across Europe. The ideal candidate brings deep Oracle Cloud Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) expertise – both functional and technical- along with a strong understanding of localizations, and best practices for sustaining cloud environments. Key Responsibilities ...

Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs … serve as a trusted advisor to clients across Europe. The ideal candidate brings deep Oracle Cloud Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) expertise – both functional and technical- along with a strong understanding of localizations, and best practices for sustaining cloud environments. Key Responsibilities ...

Peloton is one of the largest and fastest growing professional services firms specializing in Integrated Cloud Solutions for Enterprise Resource Planning, Enterprise Performance Management, Supply Chain Management, Human Capital Management and Big Data and Analytics. Peloton has the vision and connected capabilities to help CFOs, CIOs … serve as a trusted advisor to clients across Europe. The ideal candidate brings deep Oracle Cloud Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) expertise – both functional and technical- along with a strong understanding of localizations, and best practices for sustaining cloud environments. Key Responsibilities ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

business-critical processes. Your focus will be on eliminating manual effort through no-code automation and scripting, with particular ownership of user lifecycle management and wider systems optimisation. You'll work closely with teams such as People & Culture and Security to streamline workflows, remove friction, and deliver faster, more … maintain a comprehensive knowledge base documenting systems and automation workflows. With deep expertise across cloud and physical infrastructure—including identity platforms, collaboration suites, device management, and automation tooling—you'll provide technical leadership, mentorship, and strong incident-management capability. You'll manage vendors, lead technical projects from ...

Join Barclays as a Cryptography and Key Management Analyst, where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic … services, including Secure Key Management, Hardware Security, Application Cryptography, Strong Authentication, and PKI & Certificate services to Barclays Group. Your primary responsibility will be to act as a liaison between business, technology, and security functions to ensure information confidentiality, integrity, and availability while supporting security risk mitigation. Please note that ...

business as any outage to these systems can impact the sites’ ability to produce and deliver finished goods to customers.  Adherence to the Incident Management policy - accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress.  Analyse Incidents, raise problems … find the root causes and implement resolutions following the change management process.  Produce and analyse weekly/monthly security reports to ensure a secure environment, compliant with internal controls.  Primary responsibility for the Problem Management process, analysing trends and reducing repeated Incidents and service outages through proactive Problem ...

motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours … Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world's most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above "Ops" teams, SREs, and incident managers ...

equipment, fixing technical problems, and keeping everything secure. Their services include: Technical Support: Helping staff with any tech issues they have. Network Management: Ensuring the internet and internal networks are running smoothly. Software Management: Installing and updating software used by the business. Hardware Management: Setting … other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range of technical ...

opportunities promoting work-life balance Generous pension contributions Ongoing professional development and training Supportive, collaborative, and inclusive workplace culture Key Responsibilities Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). Coordinate incident response for major … systems. Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. Proficiency with enterprise monitoring tools and incident management platforms. Experience managing major incidents, on-call rotations, and post-incident reviews. Strong stakeholder management, communication, and vendor liaison skills. ...

services within a full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction … applications and services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

stakeholders across the business to ensure security controls are implemented in line with BPP policies. Work in collaboration with the Security Operations team on incident management, being the SME from a GRC perspective. Own and develop GRC training programs across the Group. Identify, assesses, and manage information security … problem-solving skills. Takes ownership of own development by ensuring that skills are kept up to date, in line with industry changes. Knowledge of incident response management. Risk management methodologies. Ability to drive change. Experience of Microsoft Security and Compliance toolkits, Tenable.io would be an advantage. Please note ...

ensuring our development, deployment, and operational practices align with industry standards while fostering a culture of automation and continuous improvement. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of DevOps engineers and SREs to drive innovation and operational excellence. Build a collaborative and inclusive team culture … infrastructure performance. Site Reliability Engineering: Lead efforts to define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Drive incident management processes to quickly detect, mitigate, and resolve issues while ensuring post-mortem analyses for continuous improvement. Optimize and enhance monitoring, logging, and alerting ...