1 to 25 of 26 Incident Management Jobs in the North West

Role Title: Security Incident Manager Duration: contract to run until 30/10/2026 Location: Knutsford, Hybrid 3 days per week onsite Rate: up to £579.60 p/d Umbrella inside IR35 Role purpose/summary As part of the CEP Incident Management Enhancements project … Security Incident Manager will play a key role in enhancing the ServiceNow SecOps Security Incident Response (SIR) module as a core deliverable of the Runbook Modernisation workstream. This role is focused on implementing, configuring, and operationalising the SIR capability while ensuring incident response processes, runbooks, and tooling ...

Security Incident Manager Duration: 6 Months Day Rate: £560/day inside IR35 Location: Knutsford - Hybrid working 2-3 days onsite Role Overview As part of the CEP Incident Management Enhancements project, this role focuses on the enhancement and operationalisation of the ServiceNow SecOps Security Incident Response (SIR) capability. The position combines hands-on platform implementation with Security Incident Management responsibilities, supporting the Runbook Modernisation workstream within a regulated financial services environment. The role ensures that cyber incident response tooling, workflows, and processes are robust, automated where possible, and aligned to industry ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Incident Manager Banking Chester: Hybrid – 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ ...

Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being … conducted to a satisfactory level & are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure ...

effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal … improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly ...

Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs … Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision‐making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post‐incident ...

lead and develop a security operations capability within a fast-paced environment. This role is key to maintaining strong cyber resilience through effective incident response, threat detection, and continuous service improvement. Key Responsibilities Team Leadership: Lead and manage a cyber security operations team, ensuring strong communication, decision-making … service delivery. Incident Management: Oversee end-to-end incident response, ensuring processes are maintained and critical incidents are effectively managed. Security Monitoring: Deliver and improve security monitoring, including SIEM management, threat hunting, and intrusion detection. Threat Intelligence: Collect and analyse OSINT and commercial threat intelligence, providing ...

deployments via CI/CD. Design & Advise: Evaluate architectural trade-offs (cost/performance) and guide product teams on system scalability. Solve & Improve: Lead incident response (RCA) and identify structural improvements to boost system performance. The Requirements 5 Years of broad software engineering experience. Proficient in building applications with … focus on data security and integrity. Experienced in System Design and Production Operations (Incident Management/On-call). Collaborative: Strong communication skills to influence stakeholders and mentor peers. Education: Bachelor's degree in a relevant field. System Design: Ability to design, deploy, and operate services ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting ...

/SLOs. You’ll help teams implement pragmatic observability—logging, metrics, and distributed tracing—with actionable alerting, and you’ll contribute to (or lead) incident response and post-incident reviews that drive learning and measurable improvements. Job qualifications We are looking for experience in the following skills: Strong … Dynatrace ( or similar tools) , including alerting, dashboards, and root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards ...

lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance … capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business ...

equipment, fixing technical problems, and keeping everything secure. Their services include: Technical support : Helping staff with any tech issues they have. Network management : Ensuring the internet and internal networks are running smoothly. Software management : Installing and updating software used by the business. Hardware management : Setting … other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team , including: IT asset management Change, problem & incident management Front office support team Back office support team 2nd line support Service transition Develop a wide range of technical ...

Security Incident Manager Duration: 6 Months Day Rate: £560/day inside IR35 Location:Knutsford - Hybrid working 2-3 days onsite Role Overview As part of the CEP Incident Management Enhancements project, this role focuses on the enhancement and operationalisation of the ServiceNow SecOps Security Incident ...

heart of everything we do and were looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisations migration from on-premise ...

role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What … Support Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions Troubleshooting and resolving incidents with minimal disruption to business operations Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing ...

schema refinement. Document changes and automate regular processes for efficiency. Work in a controlled access environment, adhering to industry baselines. Familiarity with ITIL service management processes (Change, Release, Problem, and Incident Management) is a plus. Engage with various teams and stakeholders, showcasing strong communication skills. Required Skills … industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work in a focused environment, responsive ...

About the role Are you passionate about learning technology and creating great digital learning experiences? Were looking for a highly organised, people-focused Learning Management System Manager to own, develop and continually improve our LMS.This is a key role in ensuring our learning systems, data and digital content … organisation, and motivated by supporting colleagues to learn, grow and apply learning in practice. As LMS Manager, youll be accountable for the day management, quality and continuous improvement of our Learning Management System and eLearning portfolio.Youll ensure high data integrity, effective reporting, smooth system changes and positive user ...

About the role Are you passionate about learning technology and creating great digital learning experiences? Were looking for a highly organised, people-focused Learning Management System Manager to own, develop and continually improve our LMS.This is a key role in ensuring our learning systems, data and digital content … organisation, and motivated by supporting colleagues to learn, grow and apply learning in practice. As LMS Manager, youll be accountable for the day management, quality and continuous improvement of our Learning Management System and eLearning portfolio.Youll ensure high data integrity, effective reporting, smooth system changes and positive user ...

SLOs, and error budgets Improve system observability through monitoring, logging, and alerting Collaborate with engineering and product teams to support high-availability services Oversee incident management, root cause analysis, and continuous improvement Define and implement infrastructure best practices and automation What We're Looking For Proven experience … within SRE frameworks Knowledge of Infrastructure as Code (e.g., Terraform, CloudFormation) Strong background in monitoring tools (e.g., Prometheus, Grafana, Datadog) Excellent leadership and stakeholder management skills Nice to Have Experience with containerisation (Docker, Kubernetes) Exposure to DevOps culture and CI/CD pipelines Security and compliance awareness in cloud ...

tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations ...

primary point of contact for customers, providing timely and effective technical support. Issue Resolution: Diagnose, troubleshoot, and resolve application issues to maintain system stability. Incident Management: Manage ticketing systems (e.g., Freshdesk, Jira) to track issues and ensure consistent communication with users. Escalation & Collaboration: Work closely with the engineering ...

emerging threats and potential vulnerabilities across the company Lead activities such as security testing, threat modelling and vulnerability reviews Build, maintain and regularly update incident response and disaster recovery plans Work closely with teams across the business to ensure security is built into products, projects and processes Promote … knowledge of security tools (e.g. CrowdStrike, Sentinel, Purview, iBoss) Solid understanding of security frameworks (ISO 27001, PCI DSS, SOC 2) Experience in risk assessment, incident management and vulnerability testing Excellent communication skills across technical and non-technical audiences Strong analytical mindset with attention to detail Benefits: 25 days ...

China GB 44495, helping our client deliver secure and compliant vehicles to markets worldwide. You’ll report to the Functional Manager - Product Security Test & Incident Management, and work across test benches and vehicles to execute cybersecurity testing, support homologation, and contribute to the development lifecycle of secure automotive ...

background in cybersecurity operations and know how to deliver killer, hands-on product demos. A Systems Thinker: You easily grasp complex customer infrastructures and incident management workflows. You understand the intricate relationships between different security technologies and know exactly how to seamlessly position and fit the RedCarbon platform ...