1 to 25 of 41 Incident Management Jobs in the North West

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed service providers ...

native platforms across AWS and Azure Implement DevSecOps and Infrastructure as Code best practices Drive platform reliability using SRE principles and observability tools Support incident management and continuous improvement initiatives Implement Terraform-based infrastructure solutions Leverage automation and AI-assisted engineering tools to improve delivery efficiency Support … Advanced Terraform knowledge Experience with observability tools such as Dynatrace, Grafana or similar Understanding of Site Reliability Engineering principles Experience supporting production environments and incident management Strong stakeholder management and communication skills Ability to lead technical discussions and mentor engineers Ready to Take the Next Step ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

activities. Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using … cloud security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

Systems Admin/Registration Authority Team Manager is responsible for managing the delivery of the Systems Admin and RA service and providing line management support for the System Admin team and RA administrators.This role requires expert RA knowledge to support complex solutions and ensure high standards of service. Main … stakeholders.To ensure that there are effective and efficient processes in place in the support and development of both the RA function and account management, both RA & account management reporting and appropriate governance measures in place in line with National and Trust policies. About us Mersey and West Lancashire ...

through to a fix. You'll act as the technical authority for the operational team: taking ownership of complex incident resolution and root cause analysis, leading platform engineering and hardware lifecycle work, and mentoring Infrastructure Engineers as they develop their own skills. You're expected to be comfortable making … major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly ...

answering general queries relating to the AIR ERP Operation. You will be accountable to the AIR ERP Service and Operations Manager, supporting the Service Management function of the Competency Centre regarding Incidents and Problems raised against the Production system. Core duties: Providing support to triage and fix Incidents … supporting the resolution of any issues that may arise Supporting Continuous Service Improvement and cost reduction activities Providing reporting and status updates to the management team as required Supporting service reviews and ensure that agreed service changes are managed to programme Essential Skills: ITIL V3/V4 Incident ...

Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group’s global Digital Forensics … Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance … analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing ...

future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across all network platforms. Maintain and evolve technical standards, ensuring consistency and reliability. … decisions and future improvements, based on operational experience. Team Leadership Lead and support a small team of network engineers. Allocate workload across BAU, and incident support. Provide day-to-day technical guidance and mentoring. Ensure strong team performance and accountability. Operational Delivery Support and maintain LAN, WAN, WiFi ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

security awareness and training programmes across the organisation. Manage phishing simulation campaigns and use insights to improve colleague security behaviours. Produce compliance, audit and incident reports for senior management and governance groups. Work with internal teams and external partners to strengthen security controls and reduce organisational risk. Promote … compliance tools, including Purview, Defender, Entra ID and Intune. Experience delivering phishing simulation programmes and analysing behavioural data. Understanding of UK GDPR and incident management requirements. Health and safety awareness. Housing sector knowledge. What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user … Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams ...

Teams, SharePoint Online, OneDrive, Exchange Online, M365 Groups, and Entra ID, including integration and authentication. Security, Identity & Enterprise Controls - Experience implementing RBAC, DLP, environment management, governance controls, and secure operating models aligned with enterprise security and compliance requirements. Some other highly valued skills may include: Microsoft Graph, PowerShell & Automation … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

house and needs a hands-on Technical Lead to take the technical reins. This is a solo contractor engagement with no formal line management, but you'll be the working technical authority for a team of four (1 infrastructure engineer, 3 Java software engineers) and the key point … production-scale Java codebase Owning AWS cloud infrastructure (EC2/Node-based; Azure also fine) Directing and coordinating a small team without formal line management Supporting DevOps and integration capability moving in-house Second-line technical escalation during a defined cover period Essential Proven experience as a Technical Lead ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Teams, SharePoint Online, OneDrive, Exchange Online, M365 Groups, and Entra ID, including integration and authentication. Security, Identity & Enterprise Controls - Experience implementing RBAC, DLP, environment management, governance controls, and secure operating models aligned with enterprise security and compliance requirements Some other highly valued skills may include: Microsoft Graph, PowerShell & Automation … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

communicate deployment patterns for migration Support engineering teams in optimising the migration path Act as an escalation point for engineering teams on troubleshooting and incident management Drive the adoption of automation across the platform, using common methods with other platforms Document deployed systems, scripts and working practices … Professional), or AWS Speciality certifications (Security, Advanced Networking) A scaled agile framework certification, such as SAFe Experience managing stakeholders, including users and senior management Experience mentoring junior engineers What's in it for you Flexible and hybrid working, with core hours and part-time options available 25 days' holiday ...

automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working … Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will ...