24 of 24 Incident Management Jobs in the North West

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

line of contact on our newly created Service Desk. The successful candidate will play a crucial role in providing initial technical support, monitoring the incident management system, and actively participating in various IT administrative tasks, including user account management, equipment coordination, system health monitoring, audits, and system … point of contact, providing initial support to end-users. Respond to user queries and incidents through various channels, including phone, email, and in-person. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

Incident Manager Banking Chester: Hybrid - 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ ...

support, cyber security and platform teams to ensure operational readiness. Operational Governance & Service Lifecycle Ensure all services entering production meet operational readiness requirements including: Incident Management Request Management Problem Management Change Management Knowledge Management Oversee creation and validation of service design packages and operational … access controls and operational tooling are fully configured and validated before go-live. Maintain clear governance around service catalogue alignment, operational ownership and lifecycle management . Cross-Team Collaboration Act as the central point of coordination between product delivery and operational support teams . Run structured readiness workshops including ...

approximately 80% cyber security and 20% network-related responsibilities. You will take a proactive, strategic approach to safeguarding information assets, managing cyber risks, leading incident response, and driving continual improvement in our security and network posture. Key responsibilities include: Developing and maintaining security strategies, policies, standards, and procedures … . Providing senior leadership with insightful reports, dashboards, and actionable recommendations on security posture, risks, and incidents. Leading cyber risk assessments, third-party risk management, vulnerability remediation, patch management (soon transitioning to a third-party provider-opportunity to put your stamp on processes), and supplier compliance. Overseeing incident ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk & Compliance ...

Exchange Admin etc - Microsoft Flow beneficial), Mobile technologies (iOS, Android, Intune/MDM/MAM) Windows 10/11 Active Directory inc Group Policy Management Windows Server knowledge (2016 and above) Good understanding of Networking Scripting (e.g. PowerShell) skills advantageous. Key Responsibilities & Accountabilities Provide hands … equipment to ensure optimal performance Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly Logging, documenting and managing all incidents using an Incident Management tool Maintain the inventory ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery … Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends ...

Systems Engineer you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments. This Site Reliability Engineer/Systems Engineer role offers the chance to work with modern cloud technologies, containerisation, observability … your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Site Reliability Engineer/Systems Engineer include: Incident Triage and Ownership: Acting as first-line technical escalation for live production issues through to resolution or handover System Monitoring and Availability: Maintaining high ...

role supports the Shift Supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. Main duties ...

Systems in line with national standards and ITIL best practice. Planning and managing resource requirements to support projects and programmes of work. Ensuring effective incident management and supplier liaison to meet SLA commitments. Working with senior leaders and business sponsors to understand requirements and optimise system performance. Producing … Qualifications Degree-level education (Level 6) or significant relevant experience in a Business or IT environment. ITIL Foundation (minimum) with additional ITIL service management qualifications desirable, or a willingness to undertake training. Experience Proven experience working within strategic partnerships or collaborative environments. Strong understanding of Enterprise IT systems ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports and present ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

involvement with strategic planning and leadership Shaping and owning our AWS infrastructure and reliability roadmap Defining and embedding SRE best practices, including monitoring, alerting, incident management, and capacity planning Establishing and evolving SLOs, SLIs, and error budgets in partnership with engineering teams Acting as a senior technical voice … architecture discussions and operational decision-making Supporting incident response and post-incident reviews, with a focus on long-term improvement Developing, mentoring, and empowering a high-performing engineering team Essential Skills & Experience Experience in a senior SRE, Infrastructure, or Platform leadership role Strong, practical experience operating production systems ...

customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational … customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. ...

structure, prioritisation and consistent leadership. You will bring clarity, accountability and calm while remaining technically credible and hands-on. This is not a pure management role. You must be able to lead from the front. The Role You will: • Lead and schedule the SOC Engineering team across onboarding … environments • Experience managing ingestion costs or cloud service optimisation • Confident customer communication Desirable • Integration experience (Mimecast, Darktrace, legacy EDR platforms) • ITIL exposure (change and incident management) • Google Cloud or AWS knowledge • Microsoft security certifications • GIAC, CISSP, CYSA+ or equivalent Leadership Profile You are: • Structured and operationally disciplined • Calm ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent) Success ...

container-based workloads Experience with Git-based workflows Scripting experience using Shell/Bash and/or PowerShell Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations Experience operating ...

customers and internal teams What Were Looking For Clear and professional telephone manner (Essential) Good written and verbal communication skills (Essential) Strong time management and organisational skills Ability to work effectively as part of a team Willingness to learn from technical experts Interest in IT and technology Desirable … Essential) Experience using ticket or incident management systems Basic desktop IT knowledge Basic networking knowledge Problem-solving or troubleshooting skills Location This is a site-based role. Applicants must be able to commute to the head office in Preston (PR4 area) . ...

Leading on signal sequencing, message sign rules and business rules, you will ensure robust, future-ready standards and architectures that support traffic officer deployment, incident management and the day-to-day coordination of critical operational information. Working closely with senior stakeholders, architects and supply chain partners, you will … updated technologies. This includes reviewing high and low-level designs and enforcing technical policies, standards and architectures. About you. Experience of ATMS configuration management (site data) and its application to roadside technologies such as Signs, Signals and MIDAS Experience of wider Intelligent Transport System technical frameworks such as: UTMC ...

apply now. Keywords: Site Reliability Engineer, SRE, Observability, OpenTelemetry, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...

environment, apply now. Keywords: Site Reliability Engineer, SRE, Observability, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...