Service Desk and Incident Management Lead
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Uxbridge, Middlesex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...