2 of 2 Incident Management Jobs in Middlesex

The purpose of the Security function is to bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Location Head Office in Wembley, Remote Required N/A Status Permanent, Full Time Role The purpose of the Security function is to … bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Key Responsibilities Take ownership of all operational and technical processes including: Security risk management Information and security operational incident management Direct management and development of … SOC Team Incident investigation including root cause analysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance Maintain Cyber Essentials accreditations Maintain internal and external security standards Participate in external questionnaires and audits to maintain customer confidence More ❯

You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the specialized service desks. You will act as escalation point for the specialized service desk and manage/co … partnerships and continuous improvement. Manage the support triage for KITE users and applications, ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. … MSP) resources aligned with KITE support and specialized service desks. Support and collaborate on service excellence by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership More ❯