1 to 25 of 62 Incident Management Jobs in the South East

researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication … ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups ...

range of technologies, ensuring timely resolution and consistent delivery against contracted SLAs. Working within a fast paced operational environment, the analyst supports the full incident lifecycle-triage, diagnosis, escalation, Service Incident Management, communication, and resolution-while maintaining high standards of customer service. This varied role contributes … continuous improvement. You will be expected to carry out any other duties that may reasonably be required in line with your main duties Incident Management & Service Delivery Manage incident tickets from initial triage through to resolution, covering both straightforward and complex technical issues. Act as the first ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

strategy and planning with Trusts business goals by leading planning sessions with Trust business decision makers. Lead on multi-vendor architecture strategies and major incident resolution situations. Acting as subject matter expert of multiple enterprise technologies ensuring the Trust benefits from IT solutions. Form part of the IT departments … information technology platforms: Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. Significant experience in leading highly complex technical problems ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Security Clearance Central Government client requires Duty Managers/Analysts to operate within a high-security, mission-critical environment These are not traditional Major Incident Management (MIM) or technical resolver role s Instead, the focus is on operational command, coordination, and real-time situational awarenes s across multiple … cross-functional awarenes s Responsibilities The Manager acts as the on-shift operational commander , with responsibility for: Leading real-time operational decision-making and incident command Coordinating across multiple domains including: Security Operations (SOC) Network Operations (NOC) Infrastructure Physical Security Declaring and escalating Major Incidents (MI) Maintaining the single ...

energy operations within a Critical National Infrastructure (CNI) environment. This role is responsible for real-time security monitoring, alert triage, investigation, and early-stage incident response. You will work with industry-standard security monitoring and incident/event management platforms to identify suspicious activity, validate alerts … helping tune detections, and strengthening operational procedures and documentation. Key Responsibilities Monitoring and Triage Monitor security events and alerts using industry-standard SIEM and incident/event management platforms (e.g., Elastic, Microsoft Sentinel, Splunk). Perform rapid triage to determine alert validity, severity, scope, and potential business ...

impact scenarios Long term, stable contract opportunity THE DUTY MANAGER ROLE: As Duty Manager, you will act as the on-shift operational commander, leading incident response across security, network, infrastructure and physical domains. You will maintain full situational awareness, coordinate cross-functional teams and drive decisive action during live … events. This is a leadership focused role centred on operational control rather than hands-on technical delivery. DUTY MANAGER ESSENTIAL SKILLS: Proven experience in incident management, command centre or operational leadership roles Strong cross-domain awareness across SOC, NOC, infrastructure and security Ability to make structured decisions under ...

Entity: Technology Job Family Group: IT&S Group Job Description: Operational Management Security Specialist Technology is making a difference in bps plans to invest in todays energy system and help build tomorrows. As an expert community of science, safety and security, as well as digital specialists … role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Consulting, incident investigation and response, Incident Management, Information Assurance, Information Security, Information security behaviour change, Risk Management, Stakeholder Management, Supplier Relationship Management ...

Incident and Resilience Manager (DORA) MUST HAVE PAYMENTS Experience! UK Remote | Permanent Hiring a Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience:* MUST DORA/Operational Resilience * Major Incident Management* Business Continuity & Disaster Recovery* Financial Services/FinTech* ISO 22301/ISO 27001/NIST* Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role with strong visibility ...

Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division. JCDecaux … role of DISA is crucial to both the division and wider company's success. What you'll be doing... Capabilities Issue Management & Support Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS) Prepare incident reports collecting, analysing and summarizing information ...

support to ensure systems and services are running effectively. Monitor performance, identify issues, and coordinate resolution efforts with internal teams and external partners. Support incident management processes, including triage, escalation, and effective communication. Collaborate with cross-functional stakeholders (e.g., IT, Digital, CRM, Martech, Vendors) to resolve issues … Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Familiarity with ticketing systems (e.g., TopDesk, Jira) and incident management processes. Excellent communication skills, both written and verbal. Good understanding of data analysis and reporting tools is desirable. ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional ...

Security Assurance Coordinator +2 months +SC/DV cleared role +Hybrid working +Inside IR35 Skills: +SAC +MOD experience +Security Incident Management policies At least 5 years demonstrable experience operating in a Security Assurance Coordinator type role and gaining Accreditation for novel system/network architectures. Detailed knowledge … over-arching HMG policy. Experience of producing RMADS, Security Instructions and other security policy related documentation to a high standard. Knowledge of Security Incident Management policies, processes, and procedures. Delivery of Risk Assessments, Risk Treatment plans, scoping and managing IT health checks and associated remediation activities. Detailed, experience ...

service desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

analysis, and empowers colleagues to achieve meaningful impact. About the Role As IT Operations Manager, you will be responsible for the day-to-day management of IT service delivery, infrastructure, and cybersecurity operations. Leading a small but highly skilled team, you'll ensure systems are resilient, secure, and aligned … continuous learning. Oversee Microsoft 365 and Azure environments, ensuring effective governance, security, and operational efficiency. Drive cybersecurity assurance activities, including security testing, risk management, vulnerability remediation, and compliance reporting. Lead major incident management, coordinating technical response and stakeholder communications. Maintain and test business continuity and disaster recovery ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

people to deliver business objectives within agreed timescales, budgets, quality standards, and risk parameters. The Role Proven experience in operational project management, with a strong focus on service stabilisation, operational excellence, and risk reduction. Extensive support and operations management experience, including service performance, stability, availability, incident management, problem management, and operational expenditure (OPEX) management. Experience owning and driving Digital Employee Experience (DEX) sustainability initiatives and continuous improvement activities. Strong understanding of infrastructure and operational environments, including capacity management, resilience planning, production and non-production environments, and change freeze governance. Deep understanding of Non-Functional ...

Service & Operations Manager (Charity) | London (Hybrid) | £60,000 – £70,000 Are you an experienced IT operations management professional who takes pride in simultaneously driving service improvement whilst delivering BaU and leading a small technical team, all while engaging confidently with non-IT stakeholders? This could be the role … security functions, ensuring systems are reliable, secure, and fit for purpose Managing major incidents end-to-end: technical coordination, stakeholder communication, and post-incident review Owning supplier and contract management, holding MSPs and third parties to account against SLAs Maintaining and testing BC/DR plans, running tabletop ...

environmental inspections using standardized checklists at AWS permitted/owned sites during pre-PFHO construction. Monitor General Contractor performance with permit conditions, Construction Environmental Management Plans (CEMPs), and environmental regulations. Review and approve CEMPs submitted by contractors. - Compliance & Risk Management Work with Construction teams and local Regional Environmental … regulatory requirements. Manage environmental incidents and non-compliances, coordinating responses with regulatory agencies as needed. Provide technical support to construction teams on environmental matters. - Incident Management & Continuous Improvement Participate in incident investigations and corrective action development. Ensure Root Cause Analyses and Corrections of Errors are completed ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements . Main responsibilities … appropriate. Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...