1 to 25 of 57 Incident Management Jobs in the South East

Incident Manager Permanent Central London £38,000 to £40,000 Our client is seeking an IT Incident Manager to lead the response to high-priority and major IT incidents across a complex technology environment. When things don’t go to plan, you’ll take the lead — coordinating teams … clearly, and driving incidents through to resolution with minimal impact on the business. This newly created role offers a great opportunity for an IT incident management professional looking to step up, broaden their responsibilities, and work in close partnership with the Head of Operations. This role is critical ...

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major … high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring ...

assigned (e.g., hardware break/fix and hardware or software upgrades) based on assignment Troubleshoot and resolve issues within the software & hardware environment Maintain incident management system with up-to-date information on ticket progress Ensure the status of tickets to ensure proper escalation and resolution of incidents … consistent with established SLAs Follow detailed Asset Management procedures Provide testing and support services for conferences Assist with troubleshooting internal VoIP telephones Coordinate with internal IT infrastructure support groups to appropriately escalate incidents Escalate unresolved incidents to other technical support for execution. Documenting customer communication and technical steps taken ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking an experienced Incident Management or Operations Analyst for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. Skills Experience in incident management ...

accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops … accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops ...

perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We're now seeking an experienced H&S Incident Response Manager to join our team. … this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with MBNL's standards, drive resolution ...

with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service requests into the Assyst service management tool, ensuring all relevant information is recorded accurately and in line with the incident management process. Provide user support for all hardware … software issues including incident resolution, installation\implementation and guidance\training. Monitor, manage and progress all service requests in an efficient and professional manner, restoring normal working service as quickly as possible. Escalate incidents to appropriate teams\individuals in line with the incident management process, ensuring users ...

Lead IT Systems Administrator, you'll take full ownership of internal IT systems and the Atlassian environment, with a strong focus on automation, access management, incident processes, and SSO. You'll lead a small SysAdmin team and work closely with Engineering and SRE. What … Atlassian Cloud/Jira Service Management (workflows, rules, automations) Design and improve incident management + alerting processes in JSM Automate joiner/mover/leaver workflows ( JSM + Entra ID ) Build automated access audits, reviews, and recertification Create reporting/dashboards for CIO + Board Drive improvements ...

detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage … runbooks, and knowledge base articles. •Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. •Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. •Mentor L1.5 Engineers to support skill development and knowledge sharing. •Participate in on-call schedules as required. ...

detect service-impacting events. •Perform initial triage and isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage … runbooks, and knowledge base articles. •Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. •Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. •Mentor L1.5 Engineers to support skill development and knowledge sharing. •Participate in on-call schedules as required. ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

detect service-impacting events. Perform initial triage and isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated … runbooks, and knowledge base articles. Coordinate with engineering, automation, and vendor teams for persistent or complex technical problems. Monitor and analyse performance metrics and incident trends, recommending proactive measures for reliability improvements. Mentor L1.5 Engineers to support skill development and knowledge sharing. Participate in shift rotations and on-call ...

Engineer (DSS) . Required Technical Skill Set : Install, Configure, Maintain and troubleshoot end user desktops, Laptops, Peripherals, Printers...etc. Your responsibilities: Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner … etc. Incident handling: including troubleshooting, break fix; follows incident management process. Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Software application support for applications both commercial off the shelf and customer developed. Perform ICMS ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

handling major incidents and service challenges. Key Skills 5+ year's experience in software development and at least 3 years in a leadership or management role . Strong knowledge of application lifecycle management, agile and DevOps practices, cloud platforms (particularly Microsoft Azure), and service management frameworks such … ITIL is essential. Professional certifications such as PMP, Scrum Master, or relevant technical qualifications are highly desirable. Exceptional communication, stakeholder management, and project prioritisation skills are critical to success in this role. Proven experience with application support and incident management in complex technical environments. Excellent problem-solving ...

environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service requests and incidents using a service management tool, ensuring accurate and complete information is captured. Provide 1st and 2nd line user support for hardware and software issues, including incident resolution …/training. Monitor and progress incidents efficiently, restoring normal service as quickly as possible. Escalate incidents to appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Conducting penetration testing and tracking corrective actions. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event-driven technologies, identity and access management, and data platforms, ensuring our orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

title Project Manager Reports to Project Management Officer Company purpose statement: To use the best technology to better connect people. Company Profile We are an award-winning technology services company based in Bedford. Established in 2006, we have an outstanding growth record, fantastic clients, and an excellent working environment. … track of output and performance and look for innovative solutions to problems that may arise. You will also ensure teams adhere to the project management framework and use the right tools, processes and reporting principles. You will ensure we continue to provide a high level of quality and client ...

maintaining strong relationships with senior stakeholders and acting as the primary IT escalation point. Oversee IT Service Desk and Desktop Support teams, ensuring effective incident, request, and problem management. Drive training, development, and performance of service and support teams to maintain high technical and customer service standards. Define … govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level metrics, KPIs, and management reporting for senior leadership. Own service delivery standards for modern ...

maintaining security policies, procedures, and controls to protect the Royal British Legion's data and systems. They will play a pivotal role in the management and containment of security incidents, ensuring continuous improvement in their security posture while raising awareness for staff, volunteer and member communities. The post holder … organisation Take an active role in in the containment and reporting of information security incidents, including detection, response, remediation and communication. Third Party risk management Lead on the design and implementation of robust processes for reviewing & addressing the data security posture of third-party suppliers. Take a leading role ...

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

using tools like PowerShell Proficiency in managing enterprise IT environments, including Windows OS, Exchange, BitLocker, and Microsoft Intune Familiarity with Freshservice ticketing system and incident management workflows Ideal requirements: Experience with Microsoft Teams, Office 365, Intune, video conferencing, and Freshservice CompTIA+ certification Degree educated Crowe UK is committed ...