1 to 25 of 51 Incident Management Jobs in the South East

Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT … configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support ...

configuration improvements, ensuring the system continues to meet the needs of the organisation and provides a positive experience for staff. A good understanding of incident and risk management procedures and practices is required, underpinned by relevant knowledge and practical experience. The postholder will support the delivery of incident management processes, LFPSE reporting, Duty of Candour requirements, and the management of national safety alerts. Main duties of the job In this role, the postholder will provide expert advice, technical training, and support to staff at all levels, including multi-disciplinary teams, senior managers, and governance leads ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

Cyber Incident Response Analyst London - Onsite 2/3 days a week ASAP Start - November 26 £300 per day - Inside of IR35 We are looking for a Cyber Incident Response Analyst to join a small, highly visible cyber security team and step in for an existing team member … another project for the next 6-9 months. This role sits on the "Respond" side of Cyber Security, focusing on end-to-end cyber incident management, stakeholder communications, and clear reporting. With increased workload driven by the client merger, this is a key role supporting the organisation ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

afraid to mix things up. Your role in a nutshell The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation’s Microsoft Azure cloud platform. The role ensures Azure services are secure, cost-effective, well-architected, and aligned with company standards, while maintaining … high technical and security standard Deliver and maintain a secure Azure operating model Ensure consistency, resilience, and scalability across Azure environments Operational Leadership & Incident Management Lead and coordinate Major Incident response relating to Azure and associated cloud services Act as a senior escalation point for complex platform ...

team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with … forefront of technology? We are looking for a field resource controller to support and augment the existing service. The role will involve: Incident management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping ...

Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration … responsibilities, and ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis ...

Title: Critical Situation Manager 18 month contract Fully remote Inside IR35 - 47.5k Salary Equivalent Job Description Join our team as a Major Incident Manager, where you will lead the response to high priority customer escalations and incidents. You will ensure consistent and high-quality management of business-critical … strategic enterprise customers. Your role will focus on ensuring rapid resolution, maintaining executive-level communication, and contributing to the continuous improvement of our global incident management process. This position demands excellence in communication, stakeholder management, and cross-team coordination. Responsibilities Lead and manage critical customer escalations, ensuring ...

intelligent CRMs, and mobile-first experiences. Experienced PHP Developer in designing, developing, and maintaining dynamic web applications. Strong knowledge of Back End development, database management, and API integration. Proven ability to work in Agile environments with exposure to ITIL-based incident and change management processes. Skilled … high-performance applications. CORE COMPETENCIES * Backend Development & System Design * Stakeholder & Line Manager Engagement * Requirement Gathering & Solution Design * REST API Development & Integration * Application Performance Optimization * Incident & Change Management (ITIL) * Agile/Scrum Delivery * Production Support & Deployment * Cross-functional Collaboration TECHNICAL SKILLS Languages & Scripting: * PHP (Core PHP, OOPs), JavaScript, HTML5 ...

Analyst, you will play a key role in delivering effective SOC services across multiple platforms and projects. You will provide hands on monitoring and incident response while also supporting the development of people, processes and security controls. Key responsibilities include: Leading and mentoring a small team of SOC Analysts … Manager to evolve SOC capability Senior SOC Analyst essential skills Proven experience in a SOC or similar security operations environment Strong knowledge of SIEM, incident management and threat intelligence Understanding of cloud technologies and modern networking Experience with IDAM, JML processes and ITSM frameworks Ability to lead, support ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

security alerts, intrusions, and unauthorised activity Responding to incidents in line with defined SOC playbooks Escalating complex or high-risk incidents to Tier 2 Incident Response teams Reviewing vulnerability scan results and feeding findings back to technical teams Supporting secure configuration reviews and remediation activities Producing regular service … Junior SOC Analyst essential skills A qualification in Cyber Security, Computer Science, Networking, or a related technical discipline Strong interest in cyber security and incident response Understanding of core security concepts and common cyber threats Ability to follow processes, investigate alerts, and document findings clearly Willingness to work shifts ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

Support Engineer who will act as the escalation point for critical production issues across trading and risk systems. The role focuses on deep incident diagnosis, partnering with engineering for fixes and reliability improvements, and building the tooling, runbooks, and documentation that enable L1/L2 teams to resolve issues … faster . Key Responsibilities Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders. Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality. Develop scripts, runbooks, diagnostics, and quality ...

Responsibilities Own L3 escalations end-to-end: triage, root cause analysis, remediation, and post-incident follow-up with engineering and stakeholders. Partner with product and engineering to improve reliability, operability, and supportability of applications, including logging, metrics, and alert quality. Develop scripts, runbooks, diagnostics, and quality-of-life tools … streamline investigations and reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand the service requests … raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

effectiveness, accuracy, and compliance with regulatory and/or contractual requirements. Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors. Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices. Collaborate with … Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization. Ensure compliance with relevant industry standards and regulations and, such as ISO 22301, ISO 27001, and GDPR, UK Op Res, DORA etc. What you'll bring Experience in disaster ...

Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: £150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments … make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that ...

Azure IaaS/PaaS, and Windows/Linux/Unix systems. Utilise security tooling such as SIEM, EDR/XDR, and vulnerability management platforms to monitor and improve security posture. Develop and implement security policies, access control models (RBAC, ABAC), and logging standards. Support incident management, vulnerability … implementing remediation strategies. Technical expertise across cloud and enterprise platforms (Azure, M365, operating systems). Familiarity with SIEM, SOC operations, endpoint detection, and vulnerability management tools. Knowledge of ITSM processes, change control, and governance frameworks. Experience with CI/CD security and software supply chain assurance. Understanding ...

pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension … high standard of work, whetheroperatingindependently or as part of a supervised team. Youlldemonstratea high levelof knowledge in Microsoft 365 anditsapplications, alongside solid experience in incident management, faultdiagnosisand resolution. An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable. ...

retirement. Conduct application compatibility assessments for Windows OS upgrades. Coordinate User Acceptance Testing (UAT) with business stakeholders. Ensure licensing compliance and support software asset management processes. Monitor application health, performance and stability across the endpoint estate. Align application management strategies with enterprise security standards and regulatory requirements. Develop … appropriate. Identify and implement opportunities to enhance the end-user experience and reduce support incidents. Experience Extensive experience in application packaging, deployment and lifecycle management within large-scale enterprise environments, working with both onshore and offshore engineering teams. Proven hands-on experience with enterprise application packaging technologies including ...

reliability risks and drive lasting preventative improvements. Define, implement, and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes. Lead sophisticated incident management, post-incident analysis, and extended remediation planning. Architecture & Resilience Review and influence system architecture to improve scalability, availability, and failure isolation. ...