1 to 25 of 30 Incident Management Jobs in the South East

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

Security Lead & Cyber Vulnerability Manager who will be responsible for leading the organisations operational cyber security capability, ensuring the delivery of security operations, cyber incident management and infrastructure and cloud vulnerability management across the enterprise. Providing operational leadership for the identification, assessment and remediation of cyber security … risks you will drive the organisations security position across infrastructure, cloud services and third parties. This includes security monitoring, incident response, threat intelligence, vulnerability assessment and ensuring all risks are managed taking into account business priorities and regulatory requirements. This role works closely with the CISO and will ...

accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual terms … ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...

improve service quality, operational efficiency, system resilience, maintainability, customer outcomes and value for money . The successful candidate will work across operational, service management, engineering and technical teams, using the ITIL Continual Improvement Model to identify, prioritise and deliver measurable improvements. Key Responsibilities Establish, manage and continuously develop … requirements. Lead continual improvement processes across service delivery, operations, engineering and technology environments. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management and incident management to identify improvement opportunities. Analyse operational data, service performance, incidents, trends and stakeholder feedback to identify opportunities to improve ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

Identity and Access Management Manager, Hybrid Working (Offices in London or Buckinghamshire and required to visit once a month) Salary likely to be c £ 75000 + bonus + benefits. Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity … Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. You will develop the IAM strategy, supporting risk and compliance activities, delivering the IAM roadmap and partnering with stakeholders to strengthen security and operational resilience. Key Accountabilities Include - Further develop and implement the companies ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

data products * Driving data engineering best practices across development, automation, monitoring, and operations * Coaching, mentoring, and supporting Data Engineers and Senior Data Engineers * Leading incident management, root cause analysis, and service improvement initiatives * Helping define engineering standards, coding practices, and automated testing frameworks * Working closely with product, platform ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

timely and consistent reporting for operational teams, senior leaders, Executive governance forums and Board-level requirements. Lead the development and maintenance of HSSW dashboards, management information and insight products, including leading and lagging indicators, risk trends, assurance findings, incident data, action tracking and programme progress. … role Proven experience in a reporting, systems, performance, business analyst, data analyst or operational improvement role within a complex organisation. Experience developing dashboards, management information, governance packs and senior reporting for operational or regulated environments. Experience administering, improving or acting as a superuser for business systems, preferably including safety ...

business functions, including those involving their products and services, and ensuring they can continue to operate during a disruption. Working closely with the Crisis Management team, the role develops plans to recover from disruptions and return to normal operations as quickly as possible. Key Responsibilities Resilience and Continuity … resilience is designed into their products and services. · Provide subject matter expertise on continuity and resilience considerations for supplier onboarding processes, ensuring appropriate risk management throughout the supply chain. · Work with product owners and critical process owners to quantify, document, and report on resilience metrics. · Design scenarios ...

Domain-Driven Design (DDD) principles to create scalable and maintainable solutions. Contribute to technical design decisions and solution architecture discussions. Support software lifecycle management, releases, and ongoing maintenance activities. DevOps & Containerisation Build, maintain, and improve containerised deployment solutions using Docker. Support Kubernetes deployments and associated tooling. Automate operational … modernisation initiatives to ensure platforms remain supported, secure, and aligned with current best practices. Implement security improvements based on audit findings and threat assessments. Incident Management & Operational Support Investigate production incidents across infrastructure, application, and deployment layers. Perform root cause analysis and implement preventative measures. Coordinate resolution activities ...

Line, 2nd Line, Help Desk, Service Desk, SLA's, ITIL, Problem Solving, Incident Management, Windows, Office365, Microsoft, AD, Remote Desktop, Hardware (Desktop, Mobile and Laptop), Software, Network New role to join our client's Surrey-based Help Desk Support team. The role is permanent and predominantly office-based ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...