1 to 25 of 84 Incident Management Jobs in the South East

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives More ❯

Analysis Peer Group: Leaders and Specialists (B) Location: UK, Hybrid Salary: £40,000 - £50,000 Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will … also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management … the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

closely with business units, operational teams, and technology leads to define readiness criteria, implement interim processes, and coordinate BAU start/stop planning. Additionally, you will provide leadership for incident management during and after the transition period. Operational Transformation Leadership: Lead the planning and execution of operational readiness activities for transformation and migration programmes in the financial services … Process Definition & Interim Operations: Design, document, and implement interim processes to maintain service delivery during transition periods. Oversee start/stop planning for BAU activities to ensure minimal disruption. Incident Management Leadership: Establish, lead, and coordinate incident management teams to address operational issues during migration and go-live phases. Drive swift resolution and escalation of critical … issues. Stakeholder Management: Work with operational leads, technology teams, and senior executives to align readiness plans with programme timelines. Provide regular progress and risk updates to stakeholders, including executive leadership. Readiness Criteria & Testing: Define operational readiness criteria and ensure these are met ahead of go-live. Participate in cutover planning, business verification, and operational acceptance testing. If this role More ❯

the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E … hour shifts between 6am-6pm and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: • Witness all critical works on site. • Management of M&E tasks to ensure service delivery meets expectations. • Assist in scenario testing and training for the site teams. Site Availability: • Maintaining zero customer downtime including any breaches … to contractual SLAs and KPIs. • Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and incident updates are being accurately reported and managed. • Draft post-incident reviews. Third Party Monitoring: • Ensuring the management of specialist contractors, working across the Data Centres, ensuring contracted service delivery is being received, that More ❯

our Cyber Intelligence Specialist, you will proactively identify, analyse, respond, and mitigate cyber threats that pose risks to Vanquis Banking Groups cybersecurity posture. This involves monitoring security events, conducting incident response activities, enhancing our threat detection capabilities, and ensuring compliance with policy, standards, and regulation. Your contributions will directly impact our ability to protect sensitive data, maintain business continuity … As a Cyber Intelligence Specialist, you will: Actively participate the delivery of services provided by the Cyber Intelligence Centre including by not limited to Cyber Threat Intelligence, Security Posture Management, Cyber Security Incident Response, Threat Hunting, Penetration Testing & Red Team Testing, and Cyber Risk Mitigation. Incorporate threat intelligence into CIC activities. Collaborate and assist with the investigation and … resolution of complex security incidents. Support the delivery of retrospective improvements based on incident analysis, RCAs and PIRs. Engage with third-party security partners to enhance and mature services. Maintain centralised processes across all VBG product lines, promoting synergy and efficiency. Stay updated on the latest cyber threats, attack vectors, and trends in the cybersecurity landscape. Continuously enhance skills More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the next … step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response … understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to have! Such as CREST certified incident More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the next … step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response … understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to have! Such as CREST certified incident More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the next … step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response … understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to have! Such as CREST certified incident More ❯

challenges and the on-going support of critical systems, whilst collaborating with wider teams in supporting the mission of keeping UK Defence agile and safe. Your role will involve: Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep the incident record updated in accordance with agreed WI. Escalate … where necessary. Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis. Monitor, investigate and fix any problems with the Nexor X500 DSA. Monitor, investigate and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end More ❯

Crisis Manager, Central Europe Department: Embedded with EMEA Region Crisis Management Team of a tech giant Location: Office based, London (or Luxembourg) Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to customer. Reports to: Regional Lead, Crisis Management, EMEA Key relationships: Area security managers, business leaders. Salary and package: Dependent on experience. Role … Description Contracted to Upstream Risk Management, you will be permanently embedded within the EMEA Crisis Management team of a tech giant. The role reports to the Regional Crisis Management lead, and covers the EMEA region. The key relationships are remote, across customer sites in the region. You will work closely with the customer’s Corporate Security team … Global Real Estate and Facilities, and key business stakeholders to support the development of incident & crisis management plans and mitigation strategies. Travel across the region will be required. To be successful you will need to be a strong problem solver, with the natural ability to carry out deep dive analyses of issues, risks, or challenges before developing solutions More ❯

Crisis Manager, Central Europe Department: Embedded with EMEA Region Crisis Management Team of a tech giant Location: Office based, London (or Luxembourg) Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to customer. Reports to: Regional Lead, Crisis Management, EMEA Key relationships: Area security managers, business leaders. Salary and package: Dependent on experience. Role … Description Contracted to Upstream Risk Management, you will be permanently embedded within the EMEA Crisis Management team of a tech giant. The role reports to the Regional Crisis Management lead, and covers the EMEA region. The key relationships are remote, across customer sites in the region. You will work closely with the customer’s Corporate Security team … Global Real Estate and Facilities, and key business stakeholders to support the development of incident & crisis management plans and mitigation strategies. Travel across the region will be required. To be successful you will need to be a strong problem solver, with the natural ability to carry out deep dive analyses of issues, risks, or challenges before developing solutions More ❯

Crisis Manager, Central Europe Department: Embedded with EMEA Region Crisis Management Team of a tech giant Location: Office based, London (or Luxembourg) Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to customer. Reports to: Regional Lead, Crisis Management, EMEA Key relationships: Area security managers, business leaders. Salary and package: Dependent on experience. Role … Description Contracted to Upstream Risk Management, you will be permanently embedded within the EMEA Crisis Management team of a tech giant. The role reports to the Regional Crisis Management lead, and covers the EMEA region. The key relationships are remote, across customer sites in the region. You will work closely with the customer’s Corporate Security team … Global Real Estate and Facilities, and key business stakeholders to support the development of incident & crisis management plans and mitigation strategies. Travel across the region will be required. To be successful you will need to be a strong problem solver, with the natural ability to carry out deep dive analyses of issues, risks, or challenges before developing solutions More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … mandatory. Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential. A team player with a proactive attitude to collective responsibility for the team and its workload. Willingness to take on new challenges combined More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … mandatory. Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential. A team player with a proactive attitude to collective responsibility for the team and its workload. Willingness to take on new challenges combined More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯