1 to 25 of 70 Incident Management Jobs in the South East

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high More ❯

Job Description What is the opportunity? You will be a key member of the RBC Global Security Incident Response team as an experienced Security Analyst. This is a key role within the Global Security Operations Centre (GSOC). You will be providing technical expertise and leadership support to the proactive and reactive responses to cyber threats targeting RBC's … global environment. You will report to the Senior Manager, Incident Response and works with a team of 4-6 technical specialists. You will act as the focal point of contact for GSOC management with regards to security incidents. You will support local and extended team members with critical incidents impacting RBC users, systems, infrastructure, and resources. RBC's … accurate and timely reporting to Global Cyber Security Leadership. Provide 7/24/365 support for security incidents impacting mission critical business and IT infrastructure, including supporting global incident management and response, remediation and reporting. Support and maintain communication with Computer Security Incident Response Team (CSIRT) extended team members ensuring timely communication to all stakeholders regarding More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

since 2023 we have also been expanding into Germany. We have different challenges waiting for you every day. We are looking for a motivated and detail-oriented Operations Associate – Incident & Alert Management to join our Operations Team in London. Are you a student or recent graduate looking to kick-start your career in operations, logistics, and technology? Do … and working with multiple teams? If so, we need you at Parcelly. Our company is seeking an Associate who will play a key role in supporting internal alert and incident management processes, ensuring operational excellence, and helping drive continuous improvement across our network. You will support our operational workflows, work with our call centre partners, assist in training … Associate, you should be willing to support different tasks within the team, work cross-functionally, and maintain a high level of accuracy, ownership, and communication. Roles & Responsibilities Internal Alert Management Monitor internal parcel flow alerts and scanning event notifications in real time. Coordinate responses between the call centre, operations team, and other internal stakeholders. Analyse unusual parcel events and More ❯

implementation plans for changes at the program level, assessing potential impacts on existing products. Write Implementation Plans: Develop comprehensive technical implementation plans to guide the development and deployment process. Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution. Root Cause Analysis: Investigate … incidents to identify underlying issues and implement preventative measures. Technical Communication: Liaise with the Release Working Group to communicate upcoming changes impacting other teams or releases. Team and Stakeholder Management Team Management: Lead, mentor, and support a team of engineers, ensuring high morale and productivity while fostering a culture of collaboration and excellence. Stakeholder Collaboration: Partner with other … Development: Design, build, and deploy applications from concept to production within tight timelines. Metrics and Monitoring: Build application metric exporters and maintain dashboards for performance and operational insights. Kubernetes Management: Develop, deploy, and manage all Kubernetes object types, ensuring optimal cluster operations. Vault Management: To secure sensitive information and build and manage Vault and Vault secrets. Clustered Solutions More ❯

This role is responsible for driving and managing information security operations, ensuring continuous monitoring, identification, and timely remediation of security vulnerabilities to uphold a resilient security posture, and provide management with up-to-date reports on the bank's security posture. The role will proactively support the bank's compliance with UK regulatory requirements, industry standards, and best practices … ensuring effective controls are implemented and maintained. Establish, document, and enforce security controls that safeguard information flows across internal systems, third parties, and public networks. Develop, maintain, and execute incident response and crisis management procedures, ensuring swift and effective mitigation of security events while minimizing business disruption. Monitor security operations to identify anomalies, investigate incidents, and coordinate timely … and reviews. Evaluate and enhance the effectiveness of the bank's information security policies, procedures, and controls, driving continuous improvement and compliance with internal standards and regulatory frameworks. Support management reporting by providing timely, accurate, and risk-focused updates on security posture, incidents, and compliance activities. GENERAL Be the primary point of contact for all information security alerts and More ❯

giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. The Role As a Cyber Insurance Incident Manager at Willis, you will serve as an advisor and support lead for internal colleagues and clients facing cyber incidents. This role requires strong coordination and communication skills to … support clients through high-stress events such as ransomware attacks, data breaches, and business email compromises. You will help ensure rapid response, align incident actions with insurance policy terms, and manage relationships with insurers, legal counsel, and technical vendors to protect client interests and minimize disruption. You will also support the coordination of incident support capabilities; including pre … during and post- incident services. Key Responsibilities: Client Advocacy: Working alongside our cyber broking team to function as the incident manager for clients experiencing a cyber event—providing strategic guidance, triaging issues and supporting communication across stakeholders. Policy Interpretation : Help clients understand how their cyber insurance coverage applies in real time during an incident, identifying covered and More ❯

the boundaries? We are seeking a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications are reliable and resilient. This … role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider resilience, chaos engineering and cloud services - we will support, provide guidance and mentor you. Nevertheless … new diverse and dynamic team to build innovative ways of building and assessing operationally resilient technology services. What you will be doing: Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks. Risk Assessment & Evaluation: Ensure compliance with governance policies, provide expertise on operational resilience, and More ❯

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st … Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration – Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking – TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness – Understanding of incident, problem, and change More ❯

a secure environment Skills: -Programming and build -Systems operations -Problem-solving -Analyse, interrogate and evaluate data -Draft/author professional/technical documents -Interpret professional/technical documents -Problem management -Incident management -Change and release management BAU On-Call Working practices A flat fee is payable for completing an on-call shift of 50 for a More ❯

involves configuring and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by … maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and non-BAU) feeding findings back to the relevant stakeholders and product owners in the company. Provide overflow testing when required to … ensure changes and configurations are working as expected. Provide Major Incident Management support to ensure priority issues are picked up and addressed as per the priority and that the relevant stakeholders are kept appraised at all times. Assist with Problem Management looking for opportunities to fix underlying issues and prevent re-occurrences Assist with the Change and More ❯

users with the creation of requisitions, Purchase orders, Service receipts, Goods receipts and Invoice payments Building Catalogues working with the Supplier and the Procurement teams Sourcing module for tender management Supporting users on Contracts for the management of vendor contract documents Vendor module for vendor database registration and management Incident management, creating tickets, seeking resolution … or working method. Experience in a complex matrix multi-national organisation. Able to speak French and/or Italian would be an advantage. Excellent communication, influence, persuasion and project management skills Comfortable making decisions for change, where limited information may be available. Proven track record of delivering value-added improvement/transformations in a Procurement setting. Our company: Peace More ❯

Maintain a high level of professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end-user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incident management, problem management, and change management. Contribute … Proven experience in a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical skills, with the ability to More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯