2 of 2 Incident Management Jobs in North London

manage. Key Responsibilities What You'll Be Doing Service delivery: Lead IT service delivery across all College sites, owning end‐to‐end performance including incident management, escalation, and continuous service improvement, and setting, monitoring and reporting against SLAs and KPIs. Cyber security and resilience: Hold accountability for cyber … security, including incident oversight, and for the implementation and regular testing of disaster recovery and business continuity plans. Infrastructure and integration: Ensure effective integration between IT Support and IT Infrastructure to provide a seamless service, and oversee the management and support of application software across the College. Operational ...

high-performing IT systems and platforms across all College sites. You will be responsible for day-to-day infrastructure operations, technical delivery and team management, covering servers, cloud platforms, networks, core systems, cyber security and disaster recovery. You will act as the escalation point for complex incidents, drive service … operational decisions. The College is continuing to modernise and strengthen its infrastructure services, with active work across Microsoft 365, cloud services, cyber security, device management and service resilience. You will have the opportunity to contribute to improvement projects, shape operational standards and help plan the department's future technology ...