6 Incident Management Jobs in Northamptonshire

as other in-house IT teams to support Travel + Leisure e-commerce, corporate call centre, proprietary and COTs systems and applications, including problem, incident and change management. Responsible to provide level 1 & 2 problem and incident response support for the enterprise production and non-production environments and … and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incident management, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS … VPN Cisco Meraki switches and Access Points Cisco SD-WAN vEdge Knowledge of Quality of Service & SIP Knowledge of Network and Out of Band management solutions Knowledge of Management tools and configuration management Experience in building and deployment including assisting in project related deployments through non production more »

how care is delivered in the future. FIXED TERM/SECONDMENT OPPORTUNITY Main duties of the job The postholder will be responsible for configuration management, including maintenance of component inventory and related documentation and perform asks necessary to fulfil service requirements regarding server capacity, security, and availability. They will … to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the … a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure Configuration Management Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on more »

to ensure that all risks and issues relating to ICT infrastructure are fully documented, risk assessments undertaken and recorded on the Group's risk management systems as well as the departmental risk register. The post holder will contribute to the allocation of IP Subnets, Virtual Local Area Networks (VLANS … fabric throughout the Group's LAN. The post holder will be responsible for ensuring that all network infrastructure elements have appropriate patch and software management applied to them. The post holder will be required to physically configure and install infrastructure components, this will include cabling and patching. About us … to a high level so that the environment remains secure, robust, and effective. The post holder will identify and contribute to infrastructure-based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. The post holder will work closely with the Infrastructure Network Specialists to ensure that the more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … via various methods including classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious incidents. Maintain … and effective training to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and effectively with more »

to problem solving and ensuring agreed procedures and standards are met. Main duties of the job To provide a call logging and 1st Line incident resolution service and a local service to customers installing, supporting, and developing the use of Digital facilities throughout the Trust. Provision of a 1st … Using Trust telephony and email systems, follow agreed protocols to respond to telephone calls and emails from users, whilst recording these within the Trust incident management system. Maintain appropriate records of all contact made whilst logging and responding to calls/emails;Including providing feedback to the end … users on the progress of their incident/request on a regular basis through the lifecycle of the call. Maintain agreed service standards on the timeliness and quality of service provided by ICT Service Desk. Ensure that calls and e-mails to the ICT Service Desk are recorded correctly more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … Head of DSP and locally directed by the DSP Manager and Team Leader Log Serious Information Governance incidents on Data Security and Protection Toolkit incident reporting tool and the CCG STEIS tool as appropriate Review and report key indicators to provide information for Data Governance Group (DGG) and Information … participate in improvement plans. Maintain a register of Information Governance related incidents and produce regular reports from Datix, liaising with all departments and Risk Management as appropriate, leading on incident investigations where appropriate. Maintain the Trusts Information Asset Register and undertake reviews in coordination with Information Asset Owners more »