Desktop Support Specialist
- Hiring Organisation
- Acro Service Corp
- Location
- Northwich, England, United Kingdom
related user support · Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained · Perform basic incident and problem analysis as required to resolve incidents and requests · Perform hardware and software change requests as assigned · Attend end user meetings as requested … Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now) · Strong customer focus, service and problem solving skills ...