3 of 3 Incident Management Jobs in Oxfordshire

Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to support unified … access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on-call rotations … of networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving More ❯

health, performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support More ❯

individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing … and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/Azure). Strong experience with containerising applications and maintaining containerised infrastructure (ECS, Docker Swarm … Familiarity with CI/CD systems like Jenkins, GitLabCI, CircleCI etc. Experienced with version control systems like Perforce and git. A knowledge of creating and maintaining logging, monitoring and incident response technologies. Experience with Pulumi and Microsoft PlayFab is desirable. We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days More ❯