2 of 2 Incident Management Jobs in Oxfordshire

this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...