6 of 6 Incident Management Jobs in Peterborough

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple … to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are … love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and More ❯

internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong relationships with NHS … customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally … with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

Social network you want to login/join with: The Business Systems Supportrole is responsible for managing and supporting various business systems, including HumanForce, eCase, Incident Management, Salesforce, DocuSign and PageUp. As a key subject matter expert of IT systems within the business you will provide support and administration of critical business systems at Arcare and facilitate developing … in-line with business’ goals and expectations. The role reports to the Service Delivery Manager. Responsibilities Administer and support all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. Provide assistance to subject matter experts within different business units to administer and support their respective business systems. Liaison with software vendors to … and Experience 3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector Expert knowledge of business systems such as CRM, Rostering, Incident Management, HR Recruitment Management and Clinical Management. Good working knowledge of Microsoft products such as MS Office and SharePoint and eLearning etc. The ability to learn quickly More ❯

Infrastructure Design & Implementation: Architect, design, and implement robust, secure, and scalable infrastructure on GCP using Terraform. Platform Reliability & Automation: Enhance system reliability and uptime through automation, monitoring, and proactive incident response. Develop CI/CD pipelines, automated testing, and disaster recovery strategies. Container & Orchestration Management: Manage container orchestration using Kubernetes (GKE) and deploy containerized applications with a focus … processes. Programming & Scripting: Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and root cause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre More ❯

in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native … SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and … support scalability as the business grows Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform support role Understanding of the Salesforce ecosystem, limitations, and best practices Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.) Familiarity with ITIL processes, especially change, release, and incident management More ❯

strategy Using DLP tools such as Microsoft Purview regularly Requirements: Experience in a dedicated DLP or cybersecurity role with a focus on DLP Hands-on experience with DLP policies, incident management, data protection, and reporting Experience with Microsoft Purview, M365, and Proofpoint technologies Experience with End-User Behaviour Analytics (EUBA) and Insider Risk Management Solid understanding of More ❯