2 of 2 Incident Management Jobs in Poole

projects. What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we're looking More ❯

work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st and 2nd line technical support to end users Managing and updating tickets via the Incident Management System Installing and configuring hardware and software Setting up user accounts and workstations Monitoring system performance and troubleshooting issues Maintaining IT security, backups, and firewalls Supporting network More ❯