2 of 2 Incident Management Jobs in Dorset

plans Design and deliver targeted training to equip business leaders with the skills and knowledge to fulfil their continuity responsibilities Plan and run high-impact simulations for Executive-level Incident Response and Critical Incident Management teams Serve as the go-to expert for resilience and business continuity across the organisation Safeguard certification standards (ISO22301) and uphold best … in-class business continuity practices Identify and resolve compliance gaps swiftly to maintain operational readiness Your skills and experiences: Proven track record in Business Continuity, Incident Management and Emergency Response, with the ability to influence and gain buy-in from senior leaders Agile, analytical thinker who's able to assess situations fast, make sound decisions and solve complex … reports to senior and executive audiences Confident crisis facilitator who is adept at designing and running high-stakes simulations for Executive and Board-level teams Professional qualifications in Crisis Management, Risk Management, or Business Continuity (e.g. Strategic Risk & Crisis Management Diploma, MBCI, CRM), or equivalent proven experience Active membership of relevant industry or sector professional bodies Benefits More ❯

make a real impact. You'll also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLA’s and performance KPI’s To ensure incidents … technical and user support to meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management What do you need to thrive? Good standard of education including A levels or equivalent Previous call centre or Service desk/IT support experience A good More ❯