projects. What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the IncidentManagement System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we're looking More ❯
work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st and 2nd line technical support to end users Managing and updating tickets via the IncidentManagement System Installing and configuring hardware and software Setting up user accounts and workstations Monitoring system performance and troubleshooting issues Maintaining IT security, backups, and firewalls Supporting network More ❯
part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incidentmanagement applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line … fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts. Develop and implement ongoing preventative maintenance schedules. Report all activity using both Apogee and client incidentmanagement systems. Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results. Work with colleagues to help overcome new or More ❯
