3 of 3 Incident Management Jobs in Dorset

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause … Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier ...

also contribute to continuous service improvement and help shape the future of our IT support function. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management What do you need to thrive? Previous call centre or Service desk/IT support experience A good listener, with the ability ...

operations while driving longer-term improvements Managing infrastructure across on-prem and cloud platforms Ensuring security, compliance, and resilience are built into everything Owning incident management, root cause analysis, and preventative action Planning and delivering infrastructure upgrades and IT projects Keeping documentation, monitoring, backups, and asset management ...