1 of 1 Incident Management Jobs in Redhill

customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and … services. Monitor service performance against SLAs, KPIs, and drive continuous service improvement. Conduct performance reviews, mentor team members, and support professional development. Provide regular reports and updates to senior management on service metrics and customer satisfaction. Ensure compliance with company policies, security standards, and industry regulations. What They Are Looking For: Proven leadership experience in IT and Telecoms service … infrastructure, cloud solutions, networking, and satellite communications. Excellent team leadership, organisational, and customer service skills. Ability to manage complex service environments and balance multiple priorities. Strong understanding of service management principles (ITIL or equivalent desirable). Excellent problem-solving, decision-making, and communication skills. Vendor management experience preferred. Relevant qualifications in IT, Telecoms, or Network Engineering. Based in More ❯