1 of 1 Incident Management Jobs in Reigate

that the appropriate corrective action is implemented to restore service. The role requires travel to meet face to face with the customer and their subject matter experts. Client relationship, management, and communication with customers to ensure that services delivered meets or exceeds the standards required as specified within the service contract. Leading rapid and effective responses to major incidents … including escalation, communication, resolution, closure, and post incident analysis. Work with Service Desk to identify and drive the resolution of problems throughout the business with a view to reducing the number of incidents, providing an improved service to the customer. Continuously looking to enhance the service levels being delivered - involving both customer and inTEC initiatives to improve customer satisfaction … interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. Incident Management: Handling outages, escalations, and root cause analysis. Able to manage changing workload and priorities. Able to work both within a team and using own initiative. A proven More ❯