1 of 1 Incident Management Jobs in Scarborough

/Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. Accountabilities will … issue updates, handover documentation, etc. Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery. Engage in high priority incidents (P2's) or incident calls and provide support. Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis. Ensure work being taken over is followed up … promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide effective feedback and recognition when needed. Help assess training needs, process gaps More ❯