2 of 2 Incident Management Jobs in Shropshire

the LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the … technology that underpins them in a business environment. Ability to provide excellent customer support via a Service Management Framework. Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot … Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. CompTIA A+, MCSA or equivalent). Benefits This role offers the opportunity to develop an IT career within a supportive, collaborative environment at the More ❯

intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability solutions, including application … aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts More ❯