2 of 2 Incident Management Jobs in South London

site, with occasional travel to Denmark and Belgium. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration, and Service Request … Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level reporting ...

target‐state principles. Oversee delivery across multiple contributing teams (Technology, Quants, Data, Risk, Market Data), actively managing risks, issues, and dependencies. Drive effective incident management, root‐cause analysis, and remediation, ensuring continuous improvement in platform reliability. Maintain ample governance and control oversight, ensuring compliance with regulatory, audit … platforms, ensuring effective coordination between change and BAU activities, enabling both to execute without conflict or compromise to platform stability. Adhere to SFRC programme management standards, providing timely, high‐quality updates and inputs to the SFRC Programme Lead (including weekly status and monthly achievements). What we are looking ...