4 Incident Management Jobs in South London

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

Development & implementation of plans for potential additional releases beyond the MVP. Identifying the correct team within DSA to support the solution. Ensuring the correct incident management, support processes and supporting administrators are in place. Supporting the embedding of the solution within DSA. Delivery of MI reporting/dashboards … and reports from the solution. (This may require some bespoke development through the supplier and some in-house PowerBI development). Skills & Experience: Project Management Project Delivery IT/technical experience Risk Management Stakeholder Management Frameworks & Methodologies Governance Proactive and pragmatic Working as part of a delivery … team Planning experience Team management skills Public sector experience desirable About us: At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help more »

Communication skills IT skills Problem solving skills Presentation skills Analytical skills Team working Initiative Strong interest in networking Full UK Driving Licence Network Fundamentals Incident management experience Networking career aspirations ITIL fundamentals (beneficial) Networks and Communications Positive attitude Face-to-face and virtual work Willing to learn Quick more »

to use APIs to automate tooling, delivery pipelines and operational support. Experience with Automation and associated tooling. Experience of implementing, supporting and using configuration management tools such as Ansible, Puppet, Chef Experience in test automation, frameworks and tooling, (Junit, Cucumber, Selenium, JMeter, Maven) Experience in using SQL and NOSQL … Prometheus Deployment of Docker containers (micro services) with Helm and Kubernetes (or Red Hat OpenShift) · Experience with DevSecOps in threat modelling, vulnerability testing, and incident management. Experience in security tolling and techniques e.g. Protectively Marked Systems, Splunk, GuardDuty, Nessus, Snort, OWASP, SonarQube, Snyk, SAST, DASTExperience of setup and configuration more »