6 of 6 Incident Management Jobs in Sussex

teams to deliver reliable, value-driven services-leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service … work in the office occasionally. Core skills were looking for to succeed in the role: Good communication skills, both verbal and written Good time management and organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with … continuous improvement. Proven experience in managing and driving change, ensuring alignment with business priorities. What's involved: You'll lead the day-to-day management of service delivery across the Digital Workspace pillar, business, ensuring seamless operations and alignment with business priorities. You'll manage the escalation of IT More ❯

Risk related activities which arise based on the needs of the business unit or broader Technology Risk and Information Security organization Assist regulatory exam management related to Technology Risk and Information Security Assess the needs of the Business Unit to ensure sufficient understanding of Operational Risk Management and … communication, early engagement in new products and projects, regulatory engagement, information security and technology risk consultation. Minimum Qualifications: 5+ years' experience in operational risk management (e.g., within Risk and/or Internal Audit function) with strong understanding of critical operational risk management lifecycle activities Excellent project management … and evaluate risk scenarios effectively Experience in Information Security Risk and Technology Audit. Relevant Experience and Skills: Information Security, Operational Risk or Technology Risk Management leadership experience Experience working with Regulators and in complex regulated businesses is an asset Broad understanding of information security disciplines with emphasis on vulnerability More ❯

who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital … Employee Experience ecosystem, covering end-user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation … or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both More ❯

CD Integration Testing in cloud-native and microservices environments Performance testing & tooling Security testing & tooling End-to-End Testing Strategy (API, UI & backend) Test Management tools Test Data and Environment management Root Cause analysis & defect management Risk identification and management Problem-solving skills with a logical … JMeter, ZAP Supporting test environment setup and cloud testing Participating in defect analysis and process improvement Tracking and reporting testing metrics and risks Supporting incident management and out-of-hours releases Mentoring junior QA engineers and sharing best practices Desired experience & knowledge: Proficiency with automation frameworks (e.g., Selenium More ❯

for existing custom reports and conducting regular report reviews, ensuring all data meets security and data privacy standards. 1. Workday System Maintenance and Support: Incident Management: Monitor and manage the Workday support queue, prioritising and resolving Tier 1 & 2 incidents and requests (e.g. security assignments, data corrections). … problems to Global Solutions Managers or outsourced technical teams as needed. Ensure the operational effectiveness of Workday through proactive system reviews and analysis. Release Management & Testing: Support semi-annual Workday releases, including regression and unit testing of new features and changes. Participate in the system development lifecycle (SDLC) from … requirements gathering to deployment and support, collaborating with Global Solutions Managers and outsourced teams. Data Management: Develop and manage Enterprise Interface Builder (EIB) data loading strategies for deployments, business-as-usual (BAU) activities, and mergers & acquisitions. Work with the wider HR Team to ensure data quality and consistency, investigating More ❯

custom reports while conducting regular report reviews to ensure all data meets security and data privacy standards. Key Responsibilities Workday System Maintenance and Support: Incident Management: Monitor and manage the Workday support queue, prioritise and resolve Tier 1 & 2 incidents, troubleshoot, analyse, and resolve system issues, and ensure … operational effectiveness through proactive reviews. Release Management & Testing: Support semi-annual releases, including regression and unit testing, and participate in the SDLC from requirements gathering to deployment. Data Management: Develop and manage EIB data loading strategies, ensure data quality, and resolve system issues. Workday Optimisation and Improvement: Process More ❯