2 of 2 Incident Management Jobs in West Malling

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party suppliers. Drive service improvement initiatives through analysis of incidents … problems and customer feedback. Support the successful transition of new and changed services into operational support. Participate in major incident management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience ...

escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party suppliers. Drive service improvement initiatives through analysis of incidents … problems and customer feedback. Support the successful transition of new and changed services into operational support. Participate in major incident management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience ...

agents. Develop fleet intelligence systems that combine telemetry, infrastructure state, operational knowledge, and historical incidents to help agents make better decisions. Integrate with observability, incident management, ticketing, fleet inventory, source control, chat, and internal infrastructure systems through well-designed APIs. Own services end to end, including architecture, implementation ...