6 of 6 Incident Management Jobs in Kent

remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯

with different technologies, including MS Server, Desktop, Active Directory, and Networking. A can-do attitude, strong customer services skills, and excellent technical and communication skills are essential. Key Duties Incident Management: Efficiently diagnose and resolve complex technical issues escalated from 1st line support, involving network, hardware, and software problems. Customer Service: Deliver exceptional customer service, ensuring timely and More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful relationships ITIL Foundation or higher More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … At least years of proven experience as a Service Desk Manager within the IT healthcare industry, specializing in the Microsoft 365 tech stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem … resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution More ❯

compliance with data protection regulations. Compliance Frameworks: Assist in the implementation and maintenance of data protection policies and frameworks. Virtual DPO Services: Provide ongoing compliance monitoring, advisory support, and incident management. Client Support: Assist clients with Subject Access Requests (SARs), data breach management, and other regulatory matters. Training & Awareness: Deliver training sessions on data protection best practices for More ❯

targeted attacks and service disruptions. This is not your average support role – you’ll be: Client-facing – engaging with high-profile stakeholders, requiring strong communication Handling monitoring, escalations, and incident response Working closely with Cloudflare’s security & performance services Supporting feeds & tools introduced to prevent breaches during races Acting as a key part of the incident management … Must-Have Skills Cloudflare experience (WAF, CDN, DDoS protection, DNS, etc.) Strong communication – this is a client-heavy, speaking role Understanding of security operations, monitoring, and escalation Experience in incident or breach response Comfortable in a high-pressure, fast-moving environment like F1 WORKING HOURS: FRI/SAT/SUN - to support during race weekends RATES: £500 PER DAY More ❯