2 of 2 Incident Management Jobs in Kent

first and single point of contact for customers contacting the Service Desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally ...

first and single point of contact for customers contacting the service desk Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems Managing and resolving support cases in line with agreed Service Level Agreements (SLAs) Delivering excellent customer service by responding promptly, professionally ...