18 of 18 Incident Management Jobs in West Yorkshire

resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. … Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB ...

influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required. What You'll Do Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration … balance reliability, operational resilience and feature delivery. Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk. Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement. Champion Site Reliability Engineering practices including Service Level Objectives (SLOs ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

similar operational environment. Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms. Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures. Excellent problem-solving and analytical skills with the ability to correlate multiple data … pressure environment while handling multiple simultaneous tasks and priorities. Understanding of cloud-based technologies, microservices architectures, and distributed systems. Familiarity with ITIL processes, particularly Incident Management and Event Management. Previous experience in gaming, sports betting, or digital entertainment industries is preferred. Understanding of technical infrastructure including networking, APIs ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

influential skills to make gradual steps toward a future Head of IT position. The successful candidate will combine strong technical capability with excellent stakeholder management skills, bringing structure, security discipline, and strategic direction to an IT environment that is already functional but continuing to mature. The role will inherit … broader operational standards such as ISO9001. Implement and maintain security controls aligned with recognised frameworks (e.g. ISO27001, Cyber Essentials Plus, NIST). Lead vulnerability management, patching, endpoint protection, SIEM, and threat monitoring activities. Manage identity and access controls, MFA, privileged access, and conditional access policies. Lead incident response ...

using Python or other scripting languages. • Contribute to observability and monitoring improvements using modern tools and best practices. • Participate in on-call rotations and incident response processes. Required Skills and Experience: • 5–9 years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles. • Strong hands-on experience … . • Proficiency with Terraform and cloud infrastructure automation. • Practical experience with Jenkins and CI/CD pipeline management. • Sound understanding of SRE principles (incident management, blameless postmortems, capacity planning, error budgets, etc.). • Good programming or scripting skills in Python (preferred) or similar languages. • Strong analytical, troubleshooting ...

assessments, internal audits and control reviews Maintaining and monitoring the organisational security risk register Coordinating vulnerability scanning, penetration testing and remediation Supporting information security incident investigation and resolution Supporting business continuity and resilience planning Coordinating third-party security audits across European operations Working with technical and non-technical stakeholders … ISMS compliance Experience with Cyber Essentials Plus Experience maintaining and managing security risk registers Experience coordinating vulnerability scanning, penetration testing and remediation Information security incident management/investigation experience Experience with Microsoft 365, Azure and AWS environments Strong stakeholder management and communication skills Experience working with external ...

release pipelines. Experience with scripting and programming (.NET preferred; familiarity with Go, Python, PowerShell beneficial). Knowledge of observability tooling, chaos testing, and incident management. Strong analytical and problem‐solving abilities, with the capability to closely collaborate with engineering teams. Highly outcome‐oriented, pragmatic, and capable of balancing quality ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

resolving issues on different types of devices. You'll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management. You'll have excellent people skills. Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders ...

behaviours, while deliberately and consistently driving high performance as you coach and nurture talent. With practical, hands on expertise of Dynatrace, you'll drive incident management providing leadership and communication to resolution. What will you bring to the role? Strong, visible people leader who role models, cares, connects … role, leading alerts and monitoring for several services, using Dynatrace. Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions. ITIL Service Management Framework within complex IT environments. Self starter, with strong stakeholder management skills and the ability to influence at all levels. In return ...

behaviours, while deliberately and consistently driving high performance as you coach and nurture talent. With practical, hands on expertise of Dynatrace, you'll drive incident management providing leadership and communication to resolution. What will you bring to the role? Strong, visible people leader who role models, cares, connects … role, leading alerts and monitoring for several services, using Dynatrace. Experience in deploying, monitoring and troubleshooting large scale distributed and cloud solutions. ITIL Service Management Framework within complex IT environments. Self starter, with strong stakeholder management skills and the ability to influence at all levels. In return ...

improvements across platform reliability, automation and infrastructure as code. Implement and improve CI/CD practices across the engineering environment. Enhance monitoring, observability and incident management. Improve cloud performance, resilience and operational efficiency. Work closely with engineering, architecture and delivery teams. Mentor and support engineers, promoting strong ...

those Lead and collaborate on responsive and high impact evaluations Provide a rapid evaluation and epidemiology science advice function to support standard & enhanced response Incident Management Teams (IMTs) as appropriate Provide evaluation & epidemiology science advice to the Centres for Climate and Health Security and Pandemic Preparedness Establish strategic … activities Support the translation of scientific evidence into policy and practice as appropriate, working closely with the Behavioural Science & Insights Division and the Research Management & Knowledge Division. Main duties of the job The Epidemiology and Information Scientist will support colleagues in the provision of a range of activities including ...

Financial Conduct Authority (FCA) and Solicitors Regulation Authority (SRA) regulation, working with the relevant accountable leaders and specialists. Strengthening operational governance, controls, resilience and incident management. Sponsoring significant operational change and transformation, with clear oversight of delivery, adoption and benefits. Working closely with Product and Technology to improve workflows ...

Service Operations Lead on a 12-month fixed-term contract to guide a team of 6 Service Operations Analysts, monitor service health and drive incident management using Dynatrace. The role requires strong leadership, cloud experience and ITIL know-how. The role offers hybrid working with two days ...