4 of 4 Incident Management Jobs in Worksop

service improvements. Role Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed … equivalent, grade 3+ (D or above) (Essential) About the Employer VERNACARE LIMITED Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across More ❯

Employer description: Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As … service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune. System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability to More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯