20 of 20 Incident Management Jobs in Nottinghamshire

service improvements. Role Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed … equivalent, grade 3+ (D or above) (Essential) About the Employer VERNACARE LIMITED Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across More ❯

Employer description: Vernacare is a UK-based, global leader in sustainable healthcare solutions, specializing in infection prevention, clinical waste management, and surgical solutions. They are known for pioneering products designed to improve patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As … service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track progress, and resolve issues related to Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, SharePoint, and Intune. System … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability to More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support … messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific applications. Progress and … close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team Leader on specific projects as needed. Knowledge Management 20% Review and update technical support documents and procedures based on experience More ❯

managing metadata. Familiarity with Data Vault methodology and cloud platforms such as AWS, GCP, Snowflake, or Databricks. Support & Teamwork: Managing upgrades, deployments, and updates smoothly with stakeholders. Leading support incident triage and resolution on critical systems. Keeping an eye on team performance and making sure we hit our SLAs. Creating helpful scripts, tools, and knowledge bases for common issues. … Bonus Points: Experience with API tools like Postman and scripting in PowerShell. Knowledge of ITIL, incident management, and tools like HubSpot Service Tool. Comfortable working in Agile or hybrid delivery setups. Any exposure to Microsoft Fabric is a plus. Leading the Team You’ll also lead a small but impactful team of Data Engineers — mentoring and coaching them More ❯

involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Management during P1 incidents. This is a full-time, permanent role that can be home-based in the UK/Ireland or within our Shared Service Centre in … team. Responsibilities: Support SDMs in managing the support service to meet SLAs Participate in Service Review Meetings organized by SDMs when required Participate in Duty Manager rota and perform Incident Manager role during P1 incidents Manage the completion and publication of RCAs and ensure preventative actions are implemented Collaborate with Technical Resource Managers to build dedicated support teams based … for customers Oversee Patching and Maintenance calendars Represent client needs at weekly Change Advisory Board (CAB) meetings Support presales activities, including information requests regarding tools and Oracle software lifecycle management Candidate Skillset: Bachelor's degree preferred in a relevant field or equivalent experience Minimum 4 years’ experience in managing complex, business-critical technical application delivery, ideally with JD Edwards More ❯

within the limits of knowledge and contract. Maintain technical knowledge and expertise associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially … with Team Leader. Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and document findings for the advantage of customers and colleagues. Actively More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take More ❯

Join to apply for the Cyber Incident Response Lead role at Back on Track! Solutions 1 day ago Be among the first 25 applicants Join to apply for the Cyber Incident Response Lead role at Back on Track! Solutions Company Description Internal Grade D Experian is a global data and technology company, powering opportunities for people and businesses … CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats.?Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats More ❯

CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats.?Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats … schedule and expectation to participate in on-call schedule or work outside of normal work hours to manage cybersecurity incidents. You will report to the CFC Senior Director of Incident Management and Security Operations. Main Responsibilities include:- Conduct advanced incident response activities to investigate and contain complex and larger-scale cybersecurity matters (such as potential major severity More ❯

CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats.?Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats … schedule and expectation to participate in on-call schedule or work outside of normal work hours to manage cybersecurity incidents. You will report to the CFC Senior Director of Incident Management and Security Operations. Main Responsibilities include:- Conduct advanced incident response activities to investigate and contain complex and larger-scale cybersecurity matters (such as potential major severity More ❯

CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats. Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats … schedule and expectation to participate in on-call schedule or work outside of normal work hours to manage cybersecurity incidents. You will report to the CFC Senior Director of Incident Management and Security Operations. Main Responsibilities include:- Conduct advanced incident response activities to investigate and contain complex and larger-scale cybersecurity matters (such as potential major severity More ❯

Deployment operating systems To train/coach specific Service Bench/Click users to ensure maximum output is achieved To own the Service Bench & Click risk/system failure incident management for Field/Central Operations. Review and adjust tactical Service Bench/Click settings to ensure the best Customer experience in the most efficient way To remain … data into tangible actions Knowledge of the Field Operation and the variables to deliver an efficient workforce. Desirable: Understanding of the IT infrastructure required for a deployment system. Stakeholder management experience. Operational experience of IFS and PSO More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯

your: Ability to work effectively with people from a variety of backgrounds and cultures and actively encourage others to consider diversity issues in their work. Outstanding data and information management, with sound attention to detail. Excellent communication skills, conveying data and information into plain English to negotiate outcomes and influence those you work with. Skills at building trust and … in agile environments with digital systems. You’ll have a range of development opportunities and appropriate training will be provided. Contact and additional information You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office … stage Give an example of when you had multiple deadlines and limited capacity—how did you prioritise your workload and still deliver meaningful results? Competence 4 Data and Information Management Description Collects, analyses, interprets, records, manages, develops and shares data, material or information appropriately for a variety of purposes. More information on how to answer competency questions can be More ❯

to de-risk delivery and elucidate intricate concepts. Elevate coding standards by automating processes, ensuring extensive test coverage for sustainable delivery. Provide essential guidance during planning, design reviews, and incident management to empower web engineers. Cultivate consensus among peers on cutting-edge technologies and best practices. Play a vital role in recruitment campaigns, hiring highly skilled engineers, and More ❯

to de-risk delivery and elucidate intricate concepts. Elevate coding standards by automating processes, ensuring extensive test coverage for sustainable delivery. Provide essential guidance during planning, design reviews, and incident management to empower web engineers. Cultivate consensus among peers on cutting-edge technologies and best practices. Play a vital role in recruitment campaigns, hiring highly skilled engineers, and More ❯