6 of 6 Incident Manager Jobs in the Midlands

Join OneAdvanced We are looking for an experienced Technical Incident Manager who will act as the single point of contact from the technology teams during incidents, working closely with our Major Incident Managers and Customer Success teams. You will make sure every incident has clear technical … ownership, accurate information and a fast route to resolution, and you will use incident data, post-incident reviews and change insights to reduce repeat failures across our platforms. This role also helps manage cloud cost of goods sold (COGS), working with FinOps and engineering teams to balance resilience ...

When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving -fast. That's where you come in. At Convergence Group, we're looking for an Incident Manager to take ownership of incidents from start to finish, drive … everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development. What you'll do as our Incident Manager Own incidents and service requests end-to-end, making sure they're correctly logged, classified, prioritised and progressed in line with SLAs. Drive ...

Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams. You will ...

About the Role Capital One is searching for an Incident and Problem Manager to join our UK Technology Operations Centre (TOC) team. The TOC is dedicated to the effective management, coordination, and communication of all major and critical incidents, as well as owning post-incident Root Cause … manage major and critical Incidents and Problems impacting our business. Initiatives such as Reliability Testing Game Days utilising Chaos experiments to maintain always-on Incident readiness across UK Tech in our operational and technical response will be a prominent feature of this role so relevant experience in these areas ...

goes beyond standard operations. As part of a dynamic and supportive environment, you'll help support critical service processes across change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You'll provide business-hours … support for change control and join the team's on-call rota to support major incident management when required. What you’ll do Provide business-hours support for change control, helping to maintain governance and compliance throughout the change lifecycle. Contribute to Problem Management by identifying trends, analysing root ...

Capital One is seeking an Incident and Problem Manager to join our UK Technology Operations Centre in Nottingham. The role focuses on coordinating major and critical incidents, driving root cause analyses, and leveraging AI to reduce toil and add value. The TOC operates 24/7 with ...