1 of 1 Incident Manager Jobs in Northern Ireland

Incident Manager Location: Belfast/Northern Ireland - Remote Shift pattern: Mon – Fri - UK Hours regardless of location (typically 9 – 5:30 to cover daily regional handover calls) The Role We are looking for a proactive and detail orientated incident manager to join our Team, providing services to a global company. In this role, you will be … in charge of leading the incident management process to resolution and restoring the client's IT operations swiftly. You will coordinate across teams to minimise impact, maintain service quality, and continuously improve incident response and resolution SLA/KPI times. Incident Managers Responsibilities Overseeing the incident management process and team members involved in resolving the incident. … Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols More ❯