12 of 12 Incident Manager Jobs in the UK excluding London

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely … updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures More ❯

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 650 - £700 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service … disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity. Backlog Management Support the resolution of the existing incident More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the … Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets More ❯

Incident and Problem Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while … external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Incident and Problem manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will lead the … governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous … development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. You … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take the helm More ❯

Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and implementing process improvements. … The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and gap analysis to improve … incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. Understanding of IT concepts More ❯

Job Title: Incident Manager Location: Bedford, UK (Sometimes Onsite) Clearance Required: DV Cleared - Mandatory Employment Type: 6 months Contract Join Our High Touch Operations Team We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High … trend analysis Participate in and lead service review meetings with customers What We're Looking For: DV Clearance (Developed Vetting) - Required to be active Service Management experience - Required Proven incident management experience (5+ years) Demonstrated conflict management skills in customer-facing environments Familiarity with ITIL frameworks (ITIL v4 Foundation desirable) Technical knowledge in networking (desirable) Experience in vendor management … driven environments Exposure to Lean Six Sigma methodologies is an advantage CCNA and/or Cisco Certified Support Technician (CCST) - Preferred This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. Manrai @ (url removed) Randstad Technologies is acting as an Employment More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This … management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem More ❯

Engagement - Must have worked within a Regulatory Sector eg Financial Services - Outstanding Communication Skills - Highly Remote - 2 days per month 6 month Engagement - Significant experience in all aspects of Incident Management Lifecycle - ITIL Accreditation Management of Incident to Major Incidents - able to work under pressure - must be able to communicate to multiple stakeholders. Post Incident Reviews and … how to improve Incident Processes. Highly Remote - 2 days per month Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver More ❯

Cyber Incident Response Manager A Global Organisation requires a Contract Incident Response Manager to lead the Cyber Incident response function. Day Rate: £635 - £675pd IR35 Status: Inside Duration: 6 months initially Travel: 2 days a week in Berkshire This Incident Response Manager will have the following previous experience: Direct end-to-end cyber … incident lifecycle management for major security events -ensuring rapid coordination across business units and leveraging tools like Splunk and Defender to contain and mitigate threats Design, maintain, and continuously enhance playbooks, response frameworks, and tabletop exercises, incorporating threat intelligence and detection insights from CrowdStrike and Splunk to mature IR readiness. Lead root cause analysis and develop actionable remediation plans … reporting and trend analysis using integrated dashboards, combining insights from Splunk and Defender data sources. Serve as the primary advisor to senior leaders and cross-functional teams, guiding cyber incident communications, impact assessment, and risk mitigation strategies across the company, Operating Companies, and Joint Ventures. More ❯