4 of 4 Incident Response Jobs in Cambridge

having game-changing technology within their industry, with exciting scope for expansion into further industries. This role is looking for someone to work within the SRE team responsible for incident response and issue resolution. Location: Cambridge Salary: £32,000 £60,000 + excellent benefits (£32,000 for a new Graduate) Requirements for Site Reliability Engineer Graduate Considered: Excellent … degree from a leading international University in a STEM subject A minimum of ABB at A-Level or international equivalent if applying at Graduate level Experience working in an incident response or 3rd line technical support environment Brilliant communication skills this role is a highly interactive role Ideally, you will have knowledge of modern infrastructure and operational tooling More ❯

Responsibilities Lead, coach, and develop a multisite team of 1st to 3rd line IT Support Analysts. Oversee daily operations of the IT Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change … and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with internal and external users. Promote a culture of continuous improvement and customer service excellence. Contribute to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service … Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM More ❯

into the SDLC. Designing and integrating security testing plans. Performing and overseeing application security testing and driving remediation. Managing end-to-end vulnerability workflows, including bug bounty findings. Supporting incident response activities when needed. Monitoring and reporting on application security metrics, KPIs, and emerging threats. Automating processes for vulnerability detection and integrating tools into the pipeline. Note: this More ❯

into the SDLC. Designing and integrating security testing plans. Performing and overseeing application security testing and driving remediation. Managing end-to-end vulnerability workflows, including bug bounty findings. Supporting incident response activities when needed. Monitoring and reporting on application security metrics, KPIs, and emerging threats. Automating processes for vulnerability detection and integrating tools into the pipeline. Note: this More ❯