Technical Services Manager - IT Manager
- Hiring Organisation
- Jobleads-UK
- Location
- Cambridge, England, United Kingdom
team's time-zone spread to ensure responsive support well beyond any single region. This position owns end-to-end employee support operations including incident response, request fulfillment, onboarding, offboarding, and executive-level support. The Technical Support Manager will drive continuous improvement of support workflows, knowledge bases … coverage model using EMEA and India working hours, with well-defined cross-region handoff processes Own end-to-end employee support operations including incident response, request fulfillment, onboarding, offboarding, and white-glove support for leadership Define and maintain SLAs and quality standards; track and report on ticket volume ...