Customer Service Centre And Switchboard Team Leader
- Hiring Organisation
- University Hospitals of Leicester NHS Trust
- Location
- Leicester, LE1 5WW, United Kingdom
- Salary
- £25760.00 to £27476.00
summary The Customer Service Centre and Switchboard Team Leader will provide a comprehensive, high quality service to patients, staff and members of the public on behalf of the Trust. Acting as the first point of contact for frontline staff, the Team leader will oversee the day to day management … customer service and switchboard teams ensuring the effective delivery of services. Main duties of the job As a subject matter expert on switchboard and helpdesk processes, the Team Leader will manage daily staff rosters to ensure appropriate coverage and maintain service efficiency. They will identify training needs, provide on-going ...