IT Group Service Desk Manager
- Hiring Organisation
- Pilgrims Europe
- Location
- Craigavon, County Armagh, Northern Ireland, United Kingdom
control What You'll Bring Proven experience leading a large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong … prioritisation skills Experience influencing senior stakeholders across the business Willingness to travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence ...