Head of Service Delivery
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
commitments, service quality and improvement plans are delivered. Cross-functional influence: Act as the senior Service Delivery partner to Tech leadership and business stakeholders, influencing priorities, resolving dependencies, removing blockers and ensuring service decisions support Gymshark-wide outcomes. Continuous improvement and automation: Use ITSM data, user insight and operational … including service readiness for new offices, retail stores, gyms, pop-ups, international expansion and out-of-hours support requirements. Strong stakeholder management and communication skills, with confidence influencing senior leaders, business partners, suppliers and cross-functional teams. Data-led service improvement mindset, using service metrics, user insight, root ...